ADR Academy · Fiscal year 2027
A source-linked guide to ADR Academy courses, certificates, simulation labs and scheduled seminars for October 2026 through September 2027.
35 listings
Federal Workforce & Public Service
Self-paced federal ECQ professional development with source-based readings, applied exercises and instructor-reviewed assessments. Tuition USD $995; 90-day access; approximately 32 learning hours.
Federal Workforce & Public Service
This certificate develops federal workplace capability through primary-source readings, practical cases, instructor feedback and an assessed project.
Federal Workforce & Public Service
This certificate develops federal workplace capability through primary-source readings, practical cases, instructor feedback and an assessed project.
Federal Workforce & Public Service
This certificate develops federal workplace capability through primary-source readings, practical cases, instructor feedback and an assessed project.
Federal Workforce & Public Service
This certificate develops federal workplace capability through primary-source readings, practical cases, instructor feedback and an assessed project.
Federal Workforce & Public Service
IG & Oversight Foundations Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
Administrative Investigations & Fact-Finding Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
Audit, Inspection & Evaluation Readiness Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
This Legal Studies Certificate Program is designed for individuals pursuing careers in law or legal-adjacent fields, professionals seeking to strengthen their understanding of legal frameworks, and students preparing for law school.
Investigations, EEO & Legal
Corporate Ethics, Compliance & Internal Investigations Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
EEO, Harassment & Retaliation Investigations Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
Students will examine the development of labor law in the United States from the early common law to the existing federal statutory framework. Students will analyze judicial and administrative application and interpretation of existing federal statutes. Additionally, students will explore topics in U.S.
Investigations, EEO & Legal
This intensive course is designed to develop students in Employment Law Mediators Conflict Dispute Resolution venues. The course equips you with the knowledge and skills essential to serve as employment mediators.
Investigations, EEO & Legal
Fraud, Waste, Abuse & Program Integrity Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
Hotline, Whistleblower & Complaint Management Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Investigations, EEO & Legal
A 40-hour certificate introducing legal research, source evaluation, citation, and clear legal writing through guided practice and assessed work.
Investigations, EEO & Legal
The Legal Secretary 12-week course introduces students to the paralegal profession. It also benefits experienced secretaries who are interested in improving their skills and working more efficiently within the law office. A practical approach is used to explain paralegals’ roles, skills, and responsibilities.
Investigations, EEO & Legal
Learn the governing standard, produce defensible investigative work, and apply the process in an AI-supported simulation.
Investigations, EEO & Legal
Enroll in ADRA Academy’s 60-day, instructor-supported Paralegal Certificate Program with approved Cengage LTI 1.3 courseware for Paralegal Today: The Legal Team at Work, 9th Edition .
Investigations, EEO & Legal
The Certified Legal Assistant (CLA) /Certified Paralegal (CP) program prepares students for the examination administered by the National Association of Legal Assistants. The Professional Paralegal Certification Preparation Course is a “Post Bachelors” program. This degree doesn’t necessarily have to be in paralegal studies.
Leadership, HR & Business
Course Description: A three-month, 30-hour leadership development program for GS-5 through GS-11 employees focused on leadership styles, communication, team-building, and practical workplace leadership.
Leadership, HR & Business
A 30-hour leadership certificate program for emerging supervisors and managers, combining practical instruction, workplace application, coaching, assessments, and a capstone.
Leadership, HR & Business
A 60-hour human resources certificate covering core HR practice, employee support, workplace policy, and applied professional judgment through guided instruction and assessments.
Leadership, HR & Business
IG Leadership, Ethics & Quality Assurance Certificate Program is a 16-hour applied program combining guided instruction, realistic scenarios, knowledge checks and a capstone. Participants practice documenting, analyzing and communicating work relevant to the program topic.
Leadership, HR & Business
A 40-hour certificate focused on supervision, communication, team leadership, accountability, and practical decisions managers face at work.
Leadership, HR & Business
A 30-hour certificate program that gives new supervisors a practical foundation in role transition, communication, delegation, performance, accountability, conflict, inclusion, and ethical decision-making.
Mediation & Dispute Resolution
This course is designed to develop and provide student with the knowledge needed to become a mediator. Successful graduates of this course will possess the skills to serve as mediators in assisting disputing parties to resolve disputes. A portion of the course is online and the residential remainder at the university.
Mediation & Dispute Resolution
The Elder Mediation Certificate Courses is 16 hours live online course. The program is intended to develop mediators and non-mediators in elder care dispute resolution – mediation.
Mediation & Dispute Resolution
This course is eligible for IACET CEU, SHRM (PDC) credits. Students taking the course will be awarded a Certificate of Completion from the Alternative Dispute Resolution Academy.
Mediation & Dispute Resolution
The Family Mediation course is designed to equip students with the strategic judgment, skills and sensitivity needed to help parties build consensus on matters such as child custody, visitation, division of property, spousal support, and child education and support.
Mediation & Dispute Resolution
An online course introducing mediation concepts, the stages of a mediation process, and skills used to help parties discuss and resolve disputes. Confirm current credit and completion requirements with ADR Academy.
Mediation & Dispute Resolution
An intensive six-week course in workplace dispute resolution and mediation. Learners study ADR processes, settlement options, and approaches to helping parties resolve employment conflicts.
Technology & Office Skills
This online course will prepare you for a job as an administrative assistant. The program offers a solid foundation in administrative skills with the advanced training needed and valued in every field. Regardless of industry, location, or size, every office requires workers who can produce business documents and maintain records.
Technology & Office Skills
A 24-hour introduction to cybersecurity concepts, common digital risks, protective practices, and the responsibilities of professionals handling organizational information.
Technology & Office Skills
Upon completion of the Social Media Marketign course you will have the social analytics tools, and training to help you become an influencer on social media.
6 listings
Federal Workforce & Public Service
Practice due-process decisions in a guided HR simulation and connect your choices to evidence, procedural safeguards and a coaching action plan.
Federal Workforce & Public Service
Apply federal employee-relations principles in a premium live AI due-process simulation, supported by reflection, evidence review and assigned coaching activities.
Federal Workforce & Public Service
Practice a difficult performance conversation with a fictional AI employee, using clear expectations, active listening, evidence and a constructive follow-up plan.
Federal Workforce & Public Service
Prepare new and developing field examiners to conduct fair inquiries, develop reliable records, apply current authority, and make supported recommendations through investigation, representation, resolution, and compliance assignments.
Investigations, EEO & Legal
Move beyond passive lectures. The AI EEO Investigator Simulator Lab™ places experienced professionals and new investigators inside the fictional Ellis investigation, where each decision affects the quality and defensibility of the record.
Mediation & Dispute Resolution
Prepare to serve effectively in the Federal Independent Dispute Resolution process established under the No Surprises Act. This interactive 16-hour professional training program teaches IDR entity personnel and prospective decision-makers how to evaluate eligibility, manage conflicts, analyze QPA and supporting information, administer…
298 listings
Education, Family & Health
“Assessment in Special and Inclusive Education” is a course for teachers looking to expand their knowledge of assessment with regards to the special needs classroom or an inclusive classroom. Students will be able to identify and evaluate the appropriateness of various assessment formats.
Education, Family & Health
“Autism Spectrum Disorders” is a course for teachers looking for a general introduction to the field of autism.
Education, Family & Health
Provide engaging content, to challenge every individual, and to build confidence. MindTap Education is a scaffolded learning experience designed to help students become classroom-ready, reflective thinkers.
Education, Family & Health
This course examines the physical, cognitive, social, and emotional characteristics and development of K-12 learners. Course content focuses on factors affecting the individual learner including culture, gender, and socioeconomic status.
Education, Family & Health
Examine how race, religion, morality, and lifestyle concerns may arise in child-custody disputes, with attention to separating relevant child-welfare issues from assumptions or bias.
Education, Family & Health
“Exceptional Student Education: Lower Functioning Autism” is a course for teachers looking to expand their practical and theoretical knowledge of autism, with a focus on educating students at the lower functioning end of the spectrum.
Education, Family & Health
For prospective elementary and middle-grade teachers, this course explores mathematics-teaching theory, hands-on ways to develop concepts, classroom methods, and instructional resources.
Education, Family & Health
A healthy employee is a happy and productive employee, which should be a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace.
Education, Family & Health
HIPAA FOR HEALTH CARE PROFESSIONALS clearly explains the Health Insurance Portability and Accountability Act with concepts and applications for health care professionals.
Education, Family & Health
“Human Exceptionality” is a course for teachers looking to expand their practical and theoretical knowledge of exceptional education, with a person-centered approach to the lives of people with exceptionalities in the twenty-first century.
Education, Family & Health
This 50 minute course is designed for organization employees and leaders. This interactive course provides a clear understanding of the Occupational Safety and Health Administration (OSHA), origins and mission of with particular attention to key regulations that may affect your workplace, OSHA coverage, Worker Rights, Employer…
Education, Family & Health
A leading resource for K–8 literacy programs that fully integrates the Common Core State Standards, this popular reading methods resource provides aspiring teachers with the tools to help every student learn to read and write.
Education, Family & Health
Course Objectives/Learning Outcomes: You can expect to gain a deeper understanding of some elementary mathematics topics. You will become an active and independent learner.
Education, Family & Health
Learn to recognize, form, spell, pronounce, and interpret medical terms using roots, prefixes, and suffixes across the major body systems.
Education, Family & Health
Literacy in the Content Areas offers secondary teachers an understanding of language and the literacy process as it applies to teaching in secondary schools. The course emphasizes reading and writing in content areas and instructional strategies to support students’ literacy development.
Education, Family & Health
This practical, hands-on-guide provides ideas for accommodating young children with disabilities in all areas of the curriculum. Adaptations are offered by activity rather than by disability, and the focus is on embedding instruction within daily routines.
Education, Family & Health
Students with high-incidence disabilities often spend most or all of their school days in general population classrooms, but they still have needs that may require special accommodations or teaching styles. But who are these students, and how can you reach them in the midst of your already-packed classroom time?
Education, Family & Health
The purpose of this course is to provide preservice teacher candidates with a solid foundation for effective literacy instruction in K – 8 elementary and middle grade classrooms. Special emphasis will be placed on the major five elements of reading: phonemic awareness, phonics, vocabulary, fluency, and comprehension.
Education, Family & Health
Health is a state of physical, social, economic, emotional, cultural, and spiritual well-being.
Education, Family & Health
As technology, legislation, and industry practices continue to rapidly evolve, the health information management profession has become increasingly dynamic, complex, and essential.
Federal Workforce & Public Service
A 40-hour applied federal leadership program for high-potential employees, aspiring leaders, team leads, and future supervisors. Learners build public-service judgment, self-awareness, communication, collaboration, accountability, conflict-management, decision, and capstone skills.
Federal Workforce & Public Service
A 40-hour applied federal leadership program for high-potential employees, aspiring leaders, team leads, and future supervisors. Learners build public-service judgment, self-awareness, communication, collaboration, accountability, conflict-management, decision, and capstone skills.
Federal Workforce & Public Service
A 40-hour executive-readiness program aligned to the revised OPM Executive Core Qualifications effective October 1, 2025. Participants develop executive judgment, enterprise perspective, an Executive Development Plan, evidence narratives, and an agency-relevant impact project.
Federal Workforce & Public Service
A 40-hour executive-readiness program aligned to the revised OPM Executive Core Qualifications effective October 1, 2025. Participants develop executive judgment, enterprise perspective, an Executive Development Plan, evidence narratives, and an agency-relevant impact project.
Federal Workforce & Public Service
A 40-hour federal supervisor and manager program addressing the first-year transition, recurring supervisory development, performance, coaching, employee relations, EEO and accommodation boundaries, conflict, change, resources, and a supervisory capstone.
Federal Workforce & Public Service
A 40-hour federal supervisor and manager program addressing the first-year transition, recurring supervisory development, performance, coaching, employee relations, EEO and accommodation boundaries, conflict, change, resources, and a supervisory capstone.
Federal Workforce & Public Service
Prepare new and developing field examiners to conduct fair inquiries, develop reliable records, apply current authority, and make supported recommendations through investigation, representation, resolution, and compliance assignments.
Federal Workforce & Public Service
Prepare new and developing field examiners to conduct fair inquiries, develop reliable records, apply current authority, and make supported recommendations through investigation, representation, resolution, and compliance assignments.
Investigations, EEO & Legal
Adding Bankruptcy to Your Law Practice: Complete Guide to Filing Chapter 7 Bankruptcies, Including Detailed Training for Paralegals and Associates is listed in ADR Academy’s LMS course library. Contact the Academy for the current syllabus, format, availability and enrollment details.
Investigations, EEO & Legal
A 24-hour federal-sector EEO neutral program aligned to MD-110 Chapter 3, combining 20 hours of interactive instruction with four hours of instructor-guided practicum, work products, feedback, and qualification documentation.
Investigations, EEO & Legal
Level 3 addresses advanced fund-control decisions, Antideficiency Act risk, investigation and reporting, complex purpose-time-amount issues, and defensible decision records.
Investigations, EEO & Legal
Level 3 addresses advanced fund-control decisions, Antideficiency Act risk, investigation and reporting, complex purpose-time-amount issues, and defensible decision records.
Investigations, EEO & Legal
A high-level 12-hour negotiation program for attorneys, corporate counsel, executives, and senior professionals handling complex, high-stakes negotiations.
Investigations, EEO & Legal
Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction.
Investigations, EEO & Legal
This course is a must for anyone who wishes to learn how to be an effective employer, supervisor, or manager and will be of benefit to any small business owner or a corporate executive, manager, supervisor, or human resource specialist..
Investigations, EEO & Legal
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Investigations, EEO & Legal
With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make your participants stand out and become leaders throughout your company.
Investigations, EEO & Legal
Legal Frameworks:Title VII of the Civil Rights Act of 1964: Prohibits discrimination based on race, color, religion, sex, or national origin. The Age Discrimination in Employment Act (ADEA): Protects individuals who are 40 years of age or older from employment discrimination based on age.
Investigations, EEO & Legal
Gain insight into the pivotal role human resources plays in helping organizations be successful. The course will focus on the impact of federal and state legislation as it pertains to labor and employment law in the public and private sector workplace.
Investigations, EEO & Legal
Essential discussions: *What criteria should a person or business use in selecting hardware and software in various environments? *Why are these criteria important? *How do spreadsheet applications simplify data commonly used in business settings? *How do database applications organize data commonly used in business settings?
Investigations, EEO & Legal
Level 1 introduces the purpose statute, time and amount principles, the Antideficiency Act, fiscal controls, and a disciplined approach to common appropriations-law questions.
Investigations, EEO & Legal
Level 1 introduces the purpose statute, time and amount principles, the Antideficiency Act, fiscal controls, and a disciplined approach to common appropriations-law questions.
Investigations, EEO & Legal
Level 2 develops practitioner skill in purpose, time, amount, obligation, augmentation, transfers, reimbursements, continuing resolutions, and documented fiscal-law analysis.
Investigations, EEO & Legal
Level 2 develops practitioner skill in purpose, time, amount, obligation, augmentation, transfers, reimbursements, continuing resolutions, and documented fiscal-law analysis.
Investigations, EEO & Legal
A 24-hour federal workplace ADR and EEO program for managers, EEO and ADR professionals, HR and employee-relations staff. The program covers process routing, EEO concepts, ADR ethics, conflict diagnosis, mediation, interactive role practice, settlement documentation, prevention, and capstone quality.
Investigations, EEO & Legal
A 24-hour federal workplace ADR and EEO program for managers, EEO and ADR professionals, HR and employee-relations staff. The program covers process routing, EEO concepts, ADR ethics, conflict diagnosis, mediation, interactive role practice, settlement documentation, prevention, and capstone quality.
Investigations, EEO & Legal
Provides grounding in lawyering skills in several areas: legal drafting, interaction with clients, and the management of a small law office. The legal drafting component emphasizes the drafting of transactional documents, e.g., various types of contracts, rather than litigation documents.
Investigations, EEO & Legal
A 24-hour applied program covering the essential people-management, documentation, employee-relations, policy, ethics, and compliance responsibilities of HR professionals and supervisors.
Investigations, EEO & Legal
Covers various subject areas in family law, and introduction on how to practice in the family law area. The main topics covered are marriage, divorce, division of property, spousal support, child custody and visitation, child support, adoption, and domestic violence.
Investigations, EEO & Legal
Reflect new health care regulations and technology, LAW, LIABILITY, AND ETHICS FOR MEDICAL OFFICE PROFESSIONALS.
Investigations, EEO & Legal
Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.
Investigations, EEO & Legal
A 32-hour blended virtual introduction to federal EEO counseling, including counselor responsibilities and the early stages of the complaint process.
Investigations, EEO & Legal
EEO Process Overview: Understand the complete EEO process as outlined in 29 C.F.R. Part 1614, including important timeframes, class complaints, and fragmentation issues.
Investigations, EEO & Legal
This subject is an intensive introduction to the law of intellectual property, with major emphasis on U.S. patent law, and copyrights, provides a look at trademarks and trade secrets, and presents comparisons of what can and cannot be protected, and what rights the owner does and does not obtain.
Investigations, EEO & Legal
THE LITIGATION PARALEGAL: A SYSTEMS APPROACH, combines theories and principles of law with practical skills for an engaging overview of the role of the paralegal. Numerous detailed exhibits, forms, checklists, and practical tips illustrate the realities of paralegal work.
Investigations, EEO & Legal
This course follows A trusted resource in paralegal education for more than three decades, Walter/Wright’s WILLS, TRUSTS, AND ESTATE ADMINISTRATION Textbook.
Leadership, HR & Business
Course Description: The EEO Refresher Training: Administrative Investigations and Federal Rules of Evidence is an 8-hour comprehensive course designed to provide participants with an in-depth understanding of conducting effective administrative investigations in the context of Equal Employment Opportunity (EEO) matters.
Leadership, HR & Business
Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration.
Leadership, HR & Business
This course is eligible for .5CEU IACET. We will be defining culture and discuss culture in workplace. We will also be discussing what it means to provide courteous service and addressing customers from other cultures.
Leadership, HR & Business
Controlling and limiting anger is important in every aspect of one”s life. Without control, you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships.
Leadership, HR & Business
This presentation covers aspects of personal anger management and effects that use of drugs and alcohol has on an individual and family.
Leadership, HR & Business
Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity.
Leadership, HR & Business
A distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and be more productive overall.
Leadership, HR & Business
“Do not follow where the path may lead. Go instead where there is no path and leave a trail”.
Leadership, HR & Business
This course was designed for anyone that desires to improve their confidence and self-esteem. This course is designed to to teach you what you will need to know to begin building confidence and self-esteem so that you can begin improving every aspect of your life this very moment!
Leadership, HR & Business
Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line.
Leadership, HR & Business
“Business and Proposal Writing” equips students with the skills and techniques necessary to accurately prepare, outline, write, collaborate, and manage contract proposals and business reports.
Leadership, HR & Business
A company”s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Leadership, HR & Business
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper…
Leadership, HR & Business
Business Management is essential for any successful organization. Throughout this program, students will be provided the opportunity to grow and learn effective management tools and strategies to delegate and develop their team, plan for the future, communicate and understand the systems of inventory management and procurement, and…
Leadership, HR & Business
Explore business management and leadership strategy, including organizational priorities and the decisions leaders make to guide teams and operations.
Leadership, HR & Business
Business Protocol provides the necessary skills and techniques to navigate various business settings with the knowledge of how business starts with entrepreneurship. Students will effectively participate and be prepared to develop a business that is ethical and successful for growth due to effective communication and networking skills.
Leadership, HR & Business
Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business.
Leadership, HR & Business
Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business.
Leadership, HR & Business
Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging.
Leadership, HR & Business
Phone skills are a highly valuable tool to have in an employee”s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental.
Leadership, HR & Business
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.
Leadership, HR & Business
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
Leadership, HR & Business
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company.
Leadership, HR & Business
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.
Leadership, HR & Business
For the better part of every day, we are communicating to and with others. Whether it”s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
Leadership, HR & Business
An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.
Leadership, HR & Business
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
Leadership, HR & Business
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
Leadership, HR & Business
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.
Leadership, HR & Business
This course is a interactive scenario based course. It is designed to provide customer service employees the necessary tools to recall critical information when a crisis arises.
Leadership, HR & Business
Explore the foundations of effective customer service, including communication, response to requests, problem solving, and maintaining professional relationships. Contact ADR Academy for the current syllabus and delivery format.
Leadership, HR & Business
This course covers the management principle and techniques associated with managing projects. Teach students to master the most proven methods in project management as well as exciting new techniques emerging from current industry and today’s most recent research.
Leadership, HR & Business
With this workshop your candidates will be provided the skills they need to succeed. By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task.
Leadership, HR & Business
Experiencing diversity is a part of living within a civilized society. It is our diversity and variety that help organizations to be successful and achieve their goals. Understanding the various forms of diversity makes for a better company and world in general.
Leadership, HR & Business
EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS incorporates many examples of real human relations issues and practices. Self-assessments and self-development opportunities teach students to assume responsibility for improving skills and competencies.
Leadership, HR & Business
Presenter introduces the Emotional Intelligence (EI) concept, the impact of EI on the world of business, especially in the areas of leadership and employee development.
Leadership, HR & Business
two online assessments (1 practice, 1 timed), an index, and a list of key terms. The online practice exams are added to your account within a few minutes of completing your purchase. An updated browser is required to access the practice exams.
Leadership, HR & Business
Employee Onboarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. Onboarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.
Leadership, HR & Business
Employee Onboarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. Onboarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.
Leadership, HR & Business
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts.
Leadership, HR & Business
Would you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop.
Leadership, HR & Business
A three-month development program for senior leaders, executives, and Senior Executive Service (SES) professionals. Build practical capability in organizational performance, financial decision-making, technology, adaptability, emotional intelligence, resilience, and employee engagement.
Leadership, HR & Business
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present.
Leadership, HR & Business
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
Leadership, HR & Business
High Performance Teams (Inside the Company) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. Bringing team members together can sometimes be a challenge task. This workshop identifies these challenges and helps your participants push through to success.
Leadership, HR & Business
High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This workshop identifies these challenges and helps your participants push through to success.
Leadership, HR & Business
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization’s culture.
Leadership, HR & Business
This comprehensive package is designed with consideration of the SHRM Body of Competency and Knowledge (SHRM BoCK). A competency is a group of highly interrelated knowledge, skills, abilities, and other characteristics (KSAOs) that give rise to the behaviors needed to perform a given job effectively.
Leadership, HR & Business
This comprehensive package is designed with consideration of the SHRM Body of Competency and Knowledge (SHRM BoCK). A competency is a group of highly interrelated knowledge, skills, abilities, and other characteristics (KSAOs) that give rise to the behaviors needed to perform a given job effectively.
Leadership, HR & Business
This comprehensive package is designed with consideration of the SHRM Body of Competency and Knowledge (SHRM BoCK). A competency is a group of highly interrelated knowledge, skills, abilities, and other characteristics (KSAOs) that give rise to the behaviors needed to perform a given job effectively.
Leadership, HR & Business
This comprehensive package is designed with consideration of the SHRM Body of Competency and Knowledge (SHRM BoCK). A competency is a group of highly interrelated knowledge, skills, abilities, and other characteristics (KSAOs) that give rise to the behaviors needed to perform a given job effectively.
Leadership, HR & Business
There’s no better way to successfully prepare for the SHPHR/SPHR certification exams. Prepare with a program that consistently achieves an 80% to 100% pass rate for its students.
Leadership, HR & Business
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers” job descriptions.
Leadership, HR & Business
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers” job descriptions.
Leadership, HR & Business
In this course, students will focus on fundamental functions of human resource management; relationships between personnel management, and organizations’ emerging role of personnel administration in the development of strategic policies for organizations.
Leadership, HR & Business
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales.
Leadership, HR & Business
Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.
Leadership, HR & Business
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Leadership, HR & Business
Communication is an extremely important element of the business world and globalization has ensured that businesses are more interconnected than ever before.
Leadership, HR & Business
The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That”s a lot of knowledge!
Leadership, HR & Business
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting.
Leadership, HR & Business
The Employee Motivation course will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.
Leadership, HR & Business
It probably comes as no surprise that employees who feel valued are more motivated, responsible, and productive. The happier an employee is, the better the results they will deliver.
Leadership, HR & Business
This course equips participants with the essential skills to effectively lead change initiatives in alignment with OPM guidelines. Focusing on key change management frameworks, participants will learn to assess organizational readiness, communicate effectively, and engage stakeholders.
Leadership, HR & Business
The program aims to equip managers and supervisors with essential skills in building high-performing teams, fostering effective communication, conflict resolution, mentorship, and leading organizational change. This accelerated course adheres to OPM guidelines, providing targeted, practical leadership development.
Leadership, HR & Business
With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills.
Leadership, HR & Business
The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
Leadership, HR & Business
Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in the organizations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties. Harassment is not okay and it is illegal.
Leadership, HR & Business
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed.
Leadership, HR & Business
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Leadership, HR & Business
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits with a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.
Leadership, HR & Business
This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression.
Leadership, HR & Business
The Midlevel Leadership Mid-level leaders may find themselves applying the full range of leadership skills that they have in their toolkit.” They must complete detail-oriented tasks, think strategically, make personnel decisions, coach employees, and provide leadership in “emergencies” with projects, customers or suppliers.
Leadership, HR & Business
Explore money, financial markets, banking, central-bank policy, and how financial institutions connect to the wider economy. The course also considers regulation and information gaps in financial systems.
Leadership, HR & Business
Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally.
Leadership, HR & Business
Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents.
Leadership, HR & Business
This Diversity, Equity, and Inclusion training focuses on educating employees about the value of diversity, promoting equal opportunities, and addressing biases and discrimination in the workplace.
Leadership, HR & Business
Organizational Executive Development (OED) intends to cultivate leadership and executive skills within its teams. This program is structured to serve a maximum of 3 cohorts, each consisting of a maximum of 20 participants. In addition to the structured cohorts, there is an option for as-needed coaching.
Leadership, HR & Business
Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives.
Leadership, HR & Business
Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Leadership, HR & Business
This training will help you develop communication skills – in order to become more efficient – in dealing with different issues. Your ability to communicate comes from experience, and this communication training, aims to tap in to your wealth of experiences.
Leadership, HR & Business
Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship.
Leadership, HR & Business
Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.
Leadership, HR & Business
The course explores skills that are most valued in helping students identify and enhance their strongest traits while developing the skills they need for professional success.
Leadership, HR & Business
Personal Financial Management After Bankruptcy Filing helps learners establish practical financial habits for life after bankruptcy. The course begins with short- and long-term goal setting and the construction of a realistic monthly budget using gross income, net income, and fixed, variable, and periodic expenses.
Leadership, HR & Business
This course is a designed as self-directed and paced workshop. Although this course can be taken as an individual, we highly recommend the team approach as group. The feedback from peers is very important during the planned exercises. Pause the video when instructed or when the group finds in necessary.
Leadership, HR & Business
This short course addresses the need of professional courtesy in the workplace regardless of rank and position. Many managers are reporting breakdowns in courtesy and respect and amplified by the stresses of the workplace.
Leadership, HR & Business
This course introduces valuable Project Management skills, applications, and resources for students to learn and implement on their own.
Leadership, HR & Business
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success.
Leadership, HR & Business
An introduction to finding prospective customers, communicating a relevant offer, and organizing follow-up to support a sales pipeline. Contact ADR Academy for the current syllabus and delivery format.
Leadership, HR & Business
At the end of this 30 minute course student will be able to: The meaning of Public Relation Crisis management, Identify potential issues that could move from a concern to a problem and crisis, Understand the need of a team approach to crisis management.
Leadership, HR & Business
This course provides practical guidelines that follows federal and state laws for the corporate leader and employees. This course is not a legal course on employment law but aims to provides the students with the necessary tools competently interact with customers and coworkers of diverse religion and cultures.
Leadership, HR & Business
A respectful work environment is essential to the overall success of your team, as well as a contribution to a stronger work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge.
Leadership, HR & Business
Responsibility In the Workplace. One of the most critical traits to look for in an employee is responsibility. Responsible employees drive the success of an organization, whether for profit or not for profit.
Leadership, HR & Business
It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important.
Leadership, HR & Business
Learn essential Risk Management skills and communication techniques to adequately assess your workplace for mitigation, safety effectiveness, and training for a safe workplace. This course is designed to provide students with the tools they need to properly define, assess, and analyze their workplace for risks and updated safety measures.
Leadership, HR & Business
Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
Leadership, HR & Business
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
Leadership, HR & Business
As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.
Leadership, HR & Business
Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course will look at interactions within a group but will be more focused towards an individual’s behaviors and emotions.
Leadership, HR & Business
Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn to build better relationships that benefit both manager and employee.
Leadership, HR & Business
This course is designed to increase employee understanding of sexual harassment and its prevention. While this presentation is appropriate for all employee, for those in management roles, we suggest those employees with direct reports take this course. We highly recommend this course for on-boarding new members.
Leadership, HR & Business
Prepare for the SHRM-CP or SHRM-SCP examination through a structured review of human-resources knowledge and practice areas.
Leadership, HR & Business
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Leadership, HR & Business
Stress has an adverse effect on all of us – be it in our personal lives, in the workplace and as mediators / arbitrators dealing with parties that may be under a great deal of stress as well. In the business world, stress leads to lost working days, low morale, low production and poor quality of work among other consequences.
Leadership, HR & Business
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
Leadership, HR & Business
Educational institutions had been shielded from liability for sexual harassment until the late 1990s, when two landmark Supreme Court decisions set forth a new standard for liability of institutions where students are harassed.
Leadership, HR & Business
Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy.
Leadership, HR & Business
Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company”s workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.
Leadership, HR & Business
Learning and Development covers one of five functional areas tested on the PHR/SPHR certification exams.
Leadership, HR & Business
Talent Planning and Acquisition covers one of five functional areas tested on the PHR/SPHR certification exams.
Leadership, HR & Business
Teamwork is a part of everyday business life. Whether it’s virtual, in the office, or on the road, we are often expected to be a functional part of a team. Having a strong team benefits every organization and will lead to more successes than not. Teamwork is how your participants will elevate that event or project from just OK to great!
Leadership, HR & Business
Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.
Leadership, HR & Business
This course will help leaders to improve their team’s performance by applying effective tools to evaluate and conduct appraisals and enhance employees performance.
Leadership, HR & Business
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
Leadership, HR & Business
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation.
Leadership, HR & Business
The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing.
Leadership, HR & Business
The field of Human Resources Management includes an important component related to the unionization of employees. This course focuses on the history of major labor unions, primary labor laws, and the general process of labor negotiations in a variety of work environments.
Leadership, HR & Business
Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects.
Leadership, HR & Business
The Time Management course will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management.
Leadership, HR & Business
The Time Management course will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management.
Leadership, HR & Business
Study total rewards and compensation, including financial and nonfinancial rewards, pay strategy, wage-level decisions, job evaluation, and pay-rate administration.
Leadership, HR & Business
By the end of this training, participants will be able to confidently represent the company brand, engage attendees with professional and effective communication, and create positive first impressions that draw visitors into the booth.
Leadership, HR & Business
Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases are grown in each individual and can greatly influence the day-to-day decisions that are made both at home and at work.
Leadership, HR & Business
There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce, you are provided with a cost-effective and talented pool of employees to draw from. With a virtual team, you are given a Follow the Sun production environment.
Leadership, HR & Business
Women in leadership roles are powerful agents of change. As the business world is continuing to discover the transformative power of women’s leadership, it is becoming increasingly evident that this inclusion of women in these positions leads to greater success within an organization.
Leadership, HR & Business
Often, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Your participants will be able recognize these events and grab the reins with more confidence.
Leadership, HR & Business
The Workplace Bullying workshop will introduce you to your company’s responsibility with regard to preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied.
Leadership, HR & Business
The Workplace Diversity course is best for group sessions to address diversity barriers within the organization.
Leadership, HR & Business
Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.
Leadership, HR & Business
Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.
Mediation & Dispute Resolution
A practice-centered 24-hour basic mediation program covering the mediation process, impartial practice, communication, ethics, negotiation, caucus, agreement writing, and coached role-play.
Mediation & Dispute Resolution
This immersive, scenario-based training equips professionals with the advanced skills needed to navigate high-stakes negotiations and complex conflict environments across government, corporate, and legal settings.
Mediation & Dispute Resolution
This course offers a functional approach to dispute resolution and interrelated processes. Students learn the advantages and disadvantages of each process and how to select one process over another to create dispute resolution strategies.
Mediation & Dispute Resolution
The purpose of this 6 (2o hour) week course is to introduce the student to the different types of legal negotiations, alternative methods of dispute resolution (ADR), the skills that should be utilized, and the rules governing the negotiation and ADR process.
Mediation & Dispute Resolution
The Arbitration Practice course explores the essential characteristics, concepts and practices of arbitration. Examines basic functions and duties of arbitrators, parties in arbitration hearings and party representatives.
Mediation & Dispute Resolution
Learn foundational methods for identifying conflict, understanding the parties’ concerns, and working toward a constructive resolution.
Mediation & Dispute Resolution
This presentations shows the Ins and Outs of Workplace Conflict: How to better understand it, manage it, prevent it and learn from it. In this session you will learn the importance of successful communication techniques within the context of a workplace.
Mediation & Dispute Resolution
An 8-hour practical workshop that helps managers identify conflict early, choose an appropriate intervention, conduct difficult conversations, and restore productive working relationships.
Mediation & Dispute Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
Mediation & Dispute Resolution
Apply a practical seven-step approach to conflict resolution, from understanding the disagreement through collaborative problem solving and follow-up.
Mediation & Dispute Resolution
Elder abuse is a prevalent public health problem! An estimated 1 in 10 older adults experiences elder abuse annually in the US.
Mediation & Dispute Resolution
EEO Mediation Procedural Training – Role Play & Observer Practicum (Day 3: Employment/Workplace)
Mediation & Dispute Resolution
Apply the C.L.E.A.R. concept as a structured approach to recognizing and managing interpersonal conflict.
Mediation & Dispute Resolution
Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers, or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone’s professional development goals.
Mediation & Dispute Resolution
In this session presenter will discuss how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. Natalie reviews ideas, tools and techniques that when utilized, allow for successful conflict management.
Mediation & Dispute Resolution
This intensive course is designed for experienced mediators aiming to master advanced strategies for resolving complex disputes. Participants will explore high-level mediation techniques, including handling high-conflict personalities, addressing power imbalances, and facilitating constructive dialogue in contentious scenarios.
Mediation & Dispute Resolution
This presentation takes a look at why we conflict with those we are the closest with – be it family, friends, co-workers, and how to better manage these disputes.
Mediation & Dispute Resolution
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
Mediation & Dispute Resolution
Explore marketing approaches for a mediation practice, including communicating services and building visibility with prospective clients.
Mediation & Dispute Resolution
Learn to help parents and schools come to a solution that provides an optimal educational benefit for these special children.
Mediation & Dispute Resolution
Examine how workplace mediation may evolve as organizations change, and consider its role in addressing employee conflict and sustaining constructive working relationships. Contact ADR Academy for the current syllabus.
Mediation & Dispute Resolution
In this session, we will explore the various facets that encompass cultural diversity within the context of conflict resolution and how, as successful conflict managers, we can face the issue head on and learn how to better our understanding and approach of our own belief systems.
Other Professional Development
Learn how 360-degree feedback gathers perspectives on individual performance and how that input can support appraisal and employee development.
Other Professional Development
Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators.
Other Professional Development
Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality.
Other Professional Development
Self-confident and assertiveness are two skills that are crucial for success in life. If you don”t feel worthy, and/or you don”t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.
Other Professional Development
The BAR EXAM SIMULATION course is meticulously designed for law students and legal professionals who are preparing to take the bar examination. This course offers an immersive and realistic experience, mirroring the actual bar exam environment.
Other Professional Development
Being more likeable is a quality everyone can increase and improve. Being likeable and a figure of authority is where some challenging conflicts can arise. With this workshop your participants will recognize these possible areas of conflict and develop the skills and knowledge to overcome them.
Other Professional Development
This introductory Spanish program that supports language learning. Its digital and print resources work seamlessly with a rich presentation of culture, grammar, and vocabulary to give students an appreciation of different cultures and perspectives.
Other Professional Development
Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career.
Other Professional Development
Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we have the ability to control our own responses and how we choose to move forward.
Other Professional Development
Throughout these courses, students will be provided with essential sales techniques, communication strategies, and effective skills to work within a center for high output of sales and customer service.
Other Professional Development
CC-101 Pre-Bankruptcy Credit Counseling is an interactive, online pre-filing budget and credit counseling program designed for individuals who are considering bankruptcy and need to evaluate their financial circumstances before filing.
Other Professional Development
Learn medical-billing and coding fundamentals, including use of CPT Category II and ICD-10 codes and preparation for relevant professional coding examinations.
Other Professional Development
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better.
Other Professional Development
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better.
Other Professional Development
Plan a webinar around a clear audience and learning objective, then consider content structure, presentation, participation, and follow-up. Contact ADR Academy for the current syllabus and delivery format.
Other Professional Development
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
Other Professional Development
This course provides the graduate student a study of the philosophical and theoretical bases of the helping process as it relates to crisis situations. It includes a study of the major concepts and models utilized in intervening in crisis situations.
Other Professional Development
Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Other Professional Development
“Dealing with Difficult Clients” – a discussion on how to move past difficult clients and still achieve the goals of the mediation session. Taking a closer look at what causes the negative behavior and working to provide an open space and productive mediation.
Other Professional Development
Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.
Other Professional Development
This course is aimed to present options to successfully uncover your true self and unlock your potential. Of course, there is no “one size fits all” situation for success. Each person’s life experience and situations will result in various results.
Other Professional Development
Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. It provides the ability to read and pick up nonverbal communications, which is beneficial to everyone.
Other Professional Development
This lecture is addressing ethical dilemmas that mediators and business executives may face when having to choose between ethical guidelines and personal values. We discuss rules for professional mediators and expected ethical behavior.
Other Professional Development
Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event.
Other Professional Development
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality.
Other Professional Development
The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
Other Professional Development
Having multiple cultures within a workplace may lead to communication difficulties and occasional conflicts, yet the advantages of such diversity far outweigh the challenges. Managing a workforce that spans different generations can also be complex.
Other Professional Development
Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills your participants need to complete more tasks, and get things done.
Other Professional Development
A practical introduction to Google Workspace tools for communication, collaboration, file organization, and day-to-day productivity.
Other Professional Development
“Helping Your Clients Deal with Divorce” is a specialized short course designed for therapists, counselors, coaches, and other professionals assisting individuals navigating through the challenges of divorce.
Other Professional Development
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Other Professional Development
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Other Professional Development
Improving mindfulness is about understanding yourself and being “in the moment”. Your participants will become more mindful of their actions and learn how to express and interpret their present environment. They will create positive connections and increase their self-regulation of attention and personal experiences.
Other Professional Development
Self-awareness is developing an understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self. Your participants will identify ways of recognizing all of these and improving each through various cognitive and learning styles.
Other Professional Development
Increasing one’s happiness can be done through the power of positive thinking. That is one skill that this workshop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization and have a positive effect on everyone.
Other Professional Development
Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet.
Other Professional Development
Searching for a job can be intimidating. How do you know what job you”re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?
Other Professional Development
This online self-paced course delves into the transformative world of Lean Six Sigma, a synergy of methodologies that has redefined process improvement in business.
Other Professional Development
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Other Professional Development
Explore learning and development practices used to plan instruction, strengthen professional skills, and support employee growth.
Other Professional Development
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health.
Other Professional Development
For many people, finances are an unsolvable Rubik’s cube filled with anxiety. We don’t teach children when they are young the value of a good credit score. Many people have a hard time formatting and sticking to a budget. You can easily solve the finance puzzle with a little hard work, self-control, and the right tools.
Other Professional Development
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Other Professional Development
Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. mLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use.
Other Professional Development
Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance.
Other Professional Development
This web-based Interactive Personal Identifiable Information(PII) training follows the FAR 52.224-3 compliance which requires privacy training for prime contractors and subcontractors.
Other Professional Development
Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments.
Other Professional Development
Good bookkeeping is more than just a task; it’s an important tool that empowers you to understand your business, and work towards growth and success with the financial future. Bookkeeping is the process of recording, organizing, and maintaining financial transactions for a business or individual.
Other Professional Development
The certificate is most useful to students who have experience in commercial real estate, however, students with residential real estate experience will also benefit from the concepts, application, and analysis provided in the courses.
Other Professional Development
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person”s career. Your participants will be provided a strong set of skills that will complement their current presentation skill set.
Other Professional Development
Professional Communicator Course is designed to provide the necessary communication and facilitation skills for effective communication across many different people and settings. Effective methods and strategies are taught in depth to provide essential background and resources for implementing communication and facilitation techniques.
Other Professional Development
A good proposal doesn”t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal writing process including the most common types of proposals.
Other Professional Development
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people.
Other Professional Development
Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interpret social cues. They will create positive connections and increase their influence during social situations.
Other Professional Development
Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Your participants will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.
Other Professional Development
Part of The Basic Spanish Series, BASIC SPANISH FOR MEDICAL PERSONNEL serves those in the medical professions who seek basic conversational skills in Spanish.
Other Professional Development
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis vestibulum turpis eu nunc volutpat vestibulum. Donec scelerisque arcu ac ante tristique iaculis. Morbi vulputate mauris sit amet faucibus feugiat. Curabitur ullamcorper dignissim suscipit. Nulla turpis nisi, fermentum sodales tincidunt id, accumsan sed orci.
Other Professional Development
The main purpose of this course is to increase suicide awareness. Suicide awareness can help with recognizing risks and providing supportive resources.
Other Professional Development
Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them.
Other Professional Development
Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Your participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.
Other Professional Development
Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well being.
Other Professional Development
We can’t be in the exam room with you but we can provide you with the required skills and confidence to pass the UBE exam.
Other Professional Development
The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week.
Other Professional Development
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.
Technology & Office Skills
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors.
Technology & Office Skills
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without.
Technology & Office Skills
This Cengage-supported course introduces artificial intelligence from a business perspective. Learners examine core AI concepts, responsible use, business applications, innovation opportunities, decision support, risk, ethics, and implementation planning.
Technology & Office Skills
This Cengage-supported course introduces artificial intelligence from a business perspective. Learners examine core AI concepts, responsible use, business applications, innovation opportunities, decision support, risk, ethics, and implementation planning.
Technology & Office Skills
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Technology & Office Skills
Course title and short description: Blockchain Foundations “Blockchain to Cryptocurrency and everything in-between”– This is an intensive on-demand and Instructor Led course that conveys the following information and a whole lot more to students to understand the technology, environment and some of the issues to establish legal and…
Technology & Office Skills
Our Digital Citizenship course will give your participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.
Technology & Office Skills
This course provides a foundational understanding of Microsoft Excel, empowering participants to create, edit, and format spreadsheets with confidence. Designed for true beginners, this course covers the essential skills required to organize data, perform basic mathematical calculations, and create professional-looking reports.
Technology & Office Skills
Basic computer skills, such as navigating the desktop, saving and opening files, and using a web browser
Technology & Office Skills
Basic computer skills, such as navigating the desktop, saving and opening files, and using a web browser
Technology & Office Skills
An applied Excel and Microsoft Office intensive focused on efficient data entry, formulas, tables, analysis, visualization, document workflow, and workplace productivity.
Technology & Office Skills
Demonstrate that you have the skills needed to get the most out of Office by earning a Microsoft Office Specialist (MOS) certification in a specific Office program. Holding a MOS certification can earn an entry-level business employee as much as $16,000 more in annual salary than uncertified peers.
Technology & Office Skills
An introductory office-administration program covering the everyday coordination, communication, and organizational tasks used in a professional workplace.
Technology & Office Skills
This course will adequately prepare students to become an effective Office Administrator with skills and knowledge of workplace support needs, bookkeeping overviews, time management and organization, records management, and meeting preparedness and management.
Technology & Office Skills
Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
Technology & Office Skills
You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash.
Technology & Office Skills
The success of any business is intricately tied to its employees, making them invaluable assets within the professional environment. When we recognize their excellence, we do more than just validate their hard work; we pave the way for a workplace culture of motivation and drive.
Technology & Office Skills
We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times.
Technology & Office Skills
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis vestibulum turpis eu nunc volutpat vestibulum. Donec scelerisque arcu ac ante tristique iaculis. Morbi vulputate mauris sit amet faucibus feugiat. Curabitur ullamcorper dignissim suscipit. Nulla turpis nisi, fermentum sodales tincidunt id, accumsan sed orci.
Technology & Office Skills
Social Media Marketing is essential for business and sales. This course will breakdown the basics of marketing online and throughout the major social media apps for best techniques, strategies, and goals for each campaign and followings. Utilize this course to become proficient in Social Media Marketing
Technology & Office Skills
Topics include how to greet patients, brief conversations, preliminary patient information, checking into the hospital, at the pediatrician’s office, at the gynecologist’s office, and other general health subjects.
Technology & Office Skills
A workshop on translating a team plan into coordinated work: setting priorities, assigning responsibilities, monitoring progress, and addressing obstacles. Confirm current credit and workshop details with ADR Academy.
Technology & Office Skills
The focus of the course is on models for integration, but specific applications and how they can be used in the classroom will also be explored thoroughly. Particular emphasis is placed on the use of technology in K-12 schools, but the concepts and principles readily apply to most learning and training contexts.
Technology & Office Skills
Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers.
Technology & Office Skills
This course provides an understanding of new and wide-reaching requirements from the General Data Protection Regulation and those rules relevant for businesses, as well as employees’ responsibilities for protecting personal information.
34 listings
Investigations, EEO & Legal
Prepare to be an effective EEO counselor by practicing necessary skills, learning about counselor roles and responsibilities, and studying relevant laws and procedures. Instructor: Guno Ritfeld / ADR Academy instructor team. Class schedule: Oct 1, 2026; Oct 6, 2026; Oct 7, 2026; Oct 8, 2026. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 32 instructional hours. Live virtual training; access details provided to enrolled participants.
Leadership, HR & Business
A three-month executive development program for senior leaders. $3,000 total tuition includes executive coaching, live Zoom instruction, assigned ImmersiForge™ simulation labs, program leadership assessments, and 180 days of course-resource access. Schedule: Tuesdays: October 6, 20; November 3, 17; December 1, 15, 2026. Live Zoom, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded. Six 5-hour sessions = 30 live instruction/coaching hours. Plus 15 hours of assigned ImmersiForge labs, leadership assessments, reflection, and executive development plan: 45 hours total within three months. Approved faculty assigned as needed; Zoom details provided to enrolled participants. Select your cohort and available delivery format on the product page. Complete the assigned labs, assessments, and executive development plan by the final meeting.
Leadership, HR & Business
A structured leadership-development pathway for aspiring public-sector leaders focused on self-awareness, communication, team-building, mentoring, and practical workplace leadership. Class schedule: Oct 8, 2026; Oct 22, 2026; Nov 5, 2026; Nov 19, 2026; Dec 3, 2026; Dec 17, 2026. Six Zoom sessions every two weeks, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded each day. 5 instructional hours per session, 30 hours total within a three-month program. ADR Academy approved faculty assigned as needed. Zoom access provided to enrolled participants. Delivery: Live Zoom meetings every two weeks over three months. Instructional time: 30 hours (six 5-hour sessions; breaks excluded). Instructor: Guno Ritfeld / ADR Academy instructor team.
Mediation & Dispute Resolution
Closed agency event — public registration is not available. This virtual, interactive mediation program is provided for designated VA VISN 6 EEO and Alternative Dispute Resolution personnel. Schedule: Three-day training within the October 13–16, 2026 contract performance window. Participant session details will be supplied directly by the agency. Delivery: Online, hosted for the Charles George VA Medical Center in Asheville, North Carolina. The program addresses mediation fundamentals, joint discussion, difficult or emotional participants, communication barriers, caucus practice, impasse prevention, active listening, and settlement agreements. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Federal Workforce & Public Service
Closed agency event — public registration is not available. This in-person course is part of the 0343 Management & Program Analyst Certificate Program for a designated agency cohort. Schedule: October 26–28, 2026, daily from 8:00 a.m. to 4:30 p.m. Location: Marine Corps Logistics Command, 814 Radford Boulevard, Suite 20313, Albany, GA 31704-0313. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Federal Workforce & Public Service
Closed agency event — public registration is not available. This in-person course is part of the 0343 Management & Program Analyst Certificate Program for a designated agency cohort. Schedule: October 29–30, 2026; 8:00 a.m.–4:30 p.m. daily. Location: Marine Corps Logistics Command, 814 Radford Boulevard, Suite 20313, Albany, GA 31704-0313. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Investigations, EEO & Legal
ADRA Qualified EEO Neutral — Federal Sector Mediation Program: 24 instructional hours of live onsite training in Arlington, Virginia, broadcast simultaneously via Zoom for remote participants. Class schedule: November 16, 17, and 18, 2026, 8:30 a.m.–5:30 p.m. Eastern each day. One hour of daily breaks is excluded; 8 instructional hours per day. Instructor: ADR Academy / Guno Ritfeld and approved faculty as assigned. Select the November 16–18, 2026 cohort when enrolling. Attendance and Zoom access details are provided to enrolled participants.
Federal Workforce & Public Service
Closed agency event — public registration is not available. This in-person course is part of the 0343 Management & Program Analyst Certificate Program for a designated agency cohort. Schedule: November 17–18, 2026; 8:00 a.m.–4:30 p.m. daily. Location: Marine Corps Logistics Command, 814 Radford Boulevard, Suite 20313, Albany, GA 31704-0313. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Federal Workforce & Public Service
Closed NLRB agency event — public registration is not available. One-day onsite training in New York. Proposed date: Thursday, November 19, 2026, pending NLRB confirmation. Venue and daily times will be confirmed with the agency. Attendance is limited to authorized NLRB participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Investigations, EEO & Legal
An applied human-resources program addressing workforce policy, employee relations, compliance responsibilities, documentation, ethical decision-making, and practical risk management. Class schedule: Nov 23, 2026; Nov 24, 2026; Nov 25, 2026. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Mediation & Dispute Resolution
Practical training for managers on identifying conflict early, conducting difficult conversations, de-escalating tension, facilitating resolution, and restoring productive working relationships. Class schedule: Dec 1, 2026. 8:30 a.m.–5:30 p.m. Eastern; one hour of breaks excluded. 8 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: Short CEU or awareness session by approved course file Instructor: Guno Ritfeld / ADR Academy instructor team.
Technology & Office Skills
An applied Microsoft Excel and office-productivity intensive covering data organization, formulas, charts, reporting, document workflows, and efficient professional use of Microsoft 365 tools. Class schedule: Dec 2, 2026. 8:30 a.m.–5:30 p.m. Eastern; one hour of breaks excluded. 8 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: CEU by approved course file Instructor: Guno Ritfeld / ADR Academy instructor team.
Federal Workforce & Public Service
Closed agency event — public registration is not available. This in-person course is part of the 0343 Management & Program Analyst Certificate Program for a designated agency cohort. Schedule: December 8–9, 2026; 8:00 a.m.–4:30 p.m. daily. Location: Marine Corps Logistics Command, 814 Radford Boulevard, Suite 20313, Albany, GA 31704-0313. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Mediation & Dispute Resolution
A live, instructor-led mediation program covering the mediation process, impartial facilitation, communication, negotiation, ethical practice, and applied conflict-resolution exercises. Class schedule: Jan 5, 2027; Jan 6, 2027; Jan 7, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Federal Workforce & Public Service
Closed agency event — public registration is not available. This in-person course is part of the 0343 Management & Program Analyst Certificate Program for a designated agency cohort. Schedule: January 25–27, 2027; 8:00 a.m.–4:30 p.m. daily. Location: Marine Corps Logistics Command, 814 Radford Boulevard, Suite 20313, Albany, GA 31704-0313. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Federal Workforce & Public Service
Closed agency event — public registration is not available. This in-person course is part of the 0343 Management & Program Analyst Certificate Program for a designated agency cohort. Schedule: January 28–29, 2027; 8:00 a.m.–4:30 p.m. daily. Location: Marine Corps Logistics Command, 814 Radford Boulevard, Suite 20313, Albany, GA 31704-0313. Attendance is limited to authorized agency participants. Public registration, purchasing, and walk-in attendance are not available.
Closed agency event
Leadership, HR & Business
A cohort-based certificate program for new supervisors covering communication, delegation, coaching, accountability, performance, employee engagement, and essential supervisory practices. Class schedule: Feb 2, 2027; Feb 16, 2027; Mar 2, 2027; Mar 16, 2027; Mar 30, 2027; Apr 13, 2027. Six Zoom sessions every two weeks, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded each day. 5 instructional hours per session, 30 hours total within a three-month program. ADR Academy approved faculty assigned as needed. Zoom access provided to enrolled participants. Delivery: Live Zoom meetings every two weeks over three months. Instructional time: 30 hours (six 5-hour sessions; breaks excluded). Instructor: Guno Ritfeld / ADR Academy instructor team.
Leadership, HR & Business
A three-month executive development program for senior leaders. $3,000 total tuition includes executive coaching, live Zoom instruction, assigned ImmersiForge™ simulation labs, program leadership assessments, and 180 days of course-resource access. Schedule: Tuesdays: February 2, 16; March 2, 16, 30; April 13, 2027. Live Zoom, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded. Six 5-hour sessions = 30 live instruction/coaching hours. Plus 15 hours of assigned ImmersiForge labs, leadership assessments, reflection, and executive development plan: 45 hours total within three months. Approved faculty assigned as needed; Zoom details provided to enrolled participants. Select your cohort and available delivery format on the product page. Complete the assigned labs, assessments, and executive development plan by the final meeting.
Investigations, EEO & Legal
Professional preparation for qualified EEO neutrals, including the federal EEO process, impartiality, mediation techniques, ethics, confidentiality, and practical dispute-resolution exercises. Class schedule: Feb 9, 2027; Feb 10, 2027; Feb 11, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Investigations, EEO & Legal
A comprehensive program for new EEO investigators addressing complaint framing, investigative planning, interviewing, evidence analysis, credibility, report writing, and MD-110-aligned practices. Class schedule: Mar 1, 2027; Mar 2, 2027; Mar 3, 2027; Mar 4, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 32 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 32 hours / 3.2 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Technology & Office Skills
An applied Microsoft Excel and office-productivity intensive covering data organization, formulas, charts, reporting, document workflows, and efficient professional use of Microsoft 365 tools. Class schedule: Mar 8, 2027. 8:30 a.m.–5:30 p.m. Eastern; one hour of breaks excluded. 8 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: CEU by approved course file Instructor: Guno Ritfeld / ADR Academy instructor team.
Leadership, HR & Business
A cohort-based leadership certificate program developing communication, accountability, team leadership, performance management, decision-making, and practical supervisory capability. Class schedule: Mar 10, 2027; Mar 24, 2027; Apr 7, 2027; Apr 21, 2027; May 5, 2027; May 19, 2027. Six Zoom sessions every two weeks, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded each day. 5 instructional hours per session, 30 hours total within a three-month program. ADR Academy approved faculty assigned as needed. Zoom access provided to enrolled participants. Delivery: Live Zoom meetings every two weeks over three months. Instructional time: 30 hours (six 5-hour sessions; breaks excluded). Instructor: Guno Ritfeld / ADR Academy instructor team.
Leadership, HR & Business
A structured leadership-development pathway for aspiring public-sector leaders focused on self-awareness, communication, team-building, mentoring, and practical workplace leadership. Class schedule: Apr 1, 2027; Apr 15, 2027; Apr 29, 2027; May 13, 2027; May 27, 2027; Jun 10, 2027. Six Zoom sessions every two weeks, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded each day. 5 instructional hours per session, 30 hours total within a three-month program. ADR Academy approved faculty assigned as needed. Zoom access provided to enrolled participants. Delivery: Live Zoom meetings every two weeks over three months. Instructional time: 30 hours (six 5-hour sessions; breaks excluded). Instructor: Guno Ritfeld / ADR Academy instructor team.
Investigations, EEO & Legal
Professional training for new EEO counselors covering intake, claims, counseling duties, alternative dispute resolution, documentation, timelines, neutrality, and federal-sector EEO requirements. Class schedule: Apr 5, 2027; Apr 6, 2027; Apr 7, 2027; Apr 8, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 32 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 32 hours / 3.2 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Investigations, EEO & Legal
Professional preparation for qualified EEO neutrals, including the federal EEO process, impartiality, mediation techniques, ethics, confidentiality, and practical dispute-resolution exercises. Class schedule: May 11, 2027; May 12, 2027; May 13, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Leadership, HR & Business
A three-month executive development program for senior leaders. $3,000 total tuition includes executive coaching, live Zoom instruction, assigned ImmersiForge™ simulation labs, program leadership assessments, and 180 days of course-resource access. Schedule: Tuesdays: June 1, 15, 29; July 13, 27; August 10, 2027. Live Zoom, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded. Six 5-hour sessions = 30 live instruction/coaching hours. Plus 15 hours of assigned ImmersiForge labs, leadership assessments, reflection, and executive development plan: 45 hours total within three months. Approved faculty assigned as needed; Zoom details provided to enrolled participants. Select your cohort and available delivery format on the product page. Complete the assigned labs, assessments, and executive development plan by the final meeting.
Investigations, EEO & Legal
An applied human-resources program addressing workforce policy, employee relations, compliance responsibilities, documentation, ethical decision-making, and practical risk management. Class schedule: Jun 1, 2027; Jun 2, 2027; Jun 3, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Technology & Office Skills
An applied Microsoft Excel and office-productivity intensive covering data organization, formulas, charts, reporting, document workflows, and efficient professional use of Microsoft 365 tools. Class schedule: Jun 7, 2027. 8:30 a.m.–5:30 p.m. Eastern; one hour of breaks excluded. 8 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: CEU by approved course file Instructor: Guno Ritfeld / ADR Academy instructor team.
Mediation & Dispute Resolution
A live, instructor-led mediation program covering the mediation process, impartial facilitation, communication, negotiation, ethical practice, and applied conflict-resolution exercises. Class schedule: Jul 6, 2027; Jul 7, 2027; Jul 8, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Leadership, HR & Business
A cohort-based certificate program for new supervisors covering communication, delegation, coaching, accountability, performance, employee engagement, and essential supervisory practices. Class schedule: Aug 3, 2027; Aug 17, 2027; Aug 31, 2027; Sep 14, 2027; Sep 28, 2027; Oct 12, 2027. Six Zoom sessions every two weeks, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded each day. 5 instructional hours per session, 30 hours total within a three-month program. ADR Academy approved faculty assigned as needed. Zoom access provided to enrolled participants. Delivery: Live Zoom meetings every two weeks over three months. Instructional time: 30 hours (six 5-hour sessions; breaks excluded). Instructor: Guno Ritfeld / ADR Academy instructor team.
Investigations, EEO & Legal
Professional preparation for qualified EEO neutrals, including the federal EEO process, impartiality, mediation techniques, ethics, confidentiality, and practical dispute-resolution exercises. Class schedule: Aug 10, 2027; Aug 11, 2027; Aug 12, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 24 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 24 hours / 2.4 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
Technology & Office Skills
An applied Microsoft Excel and office-productivity intensive covering data organization, formulas, charts, reporting, document workflows, and efficient professional use of Microsoft 365 tools. Class schedule: Sep 1, 2027. 8:30 a.m.–5:30 p.m. Eastern; one hour of breaks excluded. 8 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: CEU by approved course file Instructor: Guno Ritfeld / ADR Academy instructor team.
Leadership, HR & Business
A cohort-based leadership certificate program developing communication, accountability, team leadership, performance management, decision-making, and practical supervisory capability. Class schedule: Sep 8, 2027; Sep 22, 2027; Oct 6, 2027; Oct 20, 2027; Nov 3, 2027; Nov 17, 2027. Six Zoom sessions every two weeks, 9:00 a.m.–2:30 p.m. Eastern; 30-minute break excluded each day. 5 instructional hours per session, 30 hours total within a three-month program. ADR Academy approved faculty assigned as needed. Zoom access provided to enrolled participants. Delivery: Live Zoom meetings every two weeks over three months. Instructional time: 30 hours (six 5-hour sessions; breaks excluded). Instructor: Guno Ritfeld / ADR Academy instructor team.
Investigations, EEO & Legal
A comprehensive program for new EEO investigators addressing complaint framing, investigative planning, interviewing, evidence analysis, credibility, report writing, and MD-110-aligned practices. Class schedule: Sep 13, 2027; Sep 14, 2027; Sep 15, 2027; Sep 16, 2027. 8:30 a.m.–5:30 p.m. Eastern each day; one hour of breaks daily excluded. 32 instructional hours. Live virtual training; access details provided to enrolled participants. Delivery: Primarily live online / virtual; onsite or hybrid delivery may be scheduled as needed. CEU planning basis: 32 hours / 3.2 CEUs Instructor: Guno Ritfeld / ADR Academy instructor team.
52 listings
Education, Family & Health
Examine human differences and exceptionalities in school and community settings, and consider how educators can respond to varied learner needs.
Availability to confirm
Education, Family & Health
Explore the knowledge and classroom practices associated with effective teaching and student learning through a self-paced, instructor-supported course.
Availability to confirm
Federal Workforce & Public Service
A leadership journey supporting the transition into management while establishing effective communication, organization, service, judgment, and people-leadership behaviors early in the participant’s career.
Availability to confirm
Federal Workforce & Public Service
A flexible development journey covering the foundational duties, judgment, confidentiality, communication, organization, and leadership skills required of confidential administrative professionals in field and headquarters environments.
Availability to confirm
Federal Workforce & Public Service
The NLRB Career and Leadership Development Program provides a progressive pathway for developing effective leaders at every career stage through formal training, coaching, mentoring, individual development planning, developmental experiences, professional reading, communities of practice, and applied learning.
Availability to confirm
Federal Workforce & Public Service
An intensive workshop on the distinctive responsibilities of management, investing in employee development, retaining talent, strengthening succession planning, and applying core leadership competencies.
Availability to confirm
Federal Workforce & Public Service
An advanced development journey that deepens participants’ ability to lead, develop, and motivate others through coaching, action learning, communities of practice, rotational experiences, and applied leadership challenges.
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Federal Workforce & Public Service
A six-month intensive cohort for leaders seeking to strengthen communication, employee development, strategic thinking, influence, and authority while navigating the shift from leading teams to leading leaders.
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Federal Workforce & Public Service
A targeted journey helping new regional directors lead, develop, and motivate others while building confidence, strategic perspective, organizational understanding, and credibility with their teams.
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Federal Workforce & Public Service
A practical learning journey that strengthens the ability to lead, develop, and motivate others while helping participants build confidence in their management style and earn the trust of their teams.
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Federal Workforce & Public Service
A flexible one-on-one coaching and mentoring experience that provides a sustained partnership focused on improving effectiveness, executive presence, decision-making, organizational leadership, and achievement of individual development goals.
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Federal Workforce & Public Service
An OPM-aligned executive development course combining leadership coaching, assessments, applied projects, organizational-change practice, and strategic development resources for senior leaders.
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Federal Workforce & Public Service
An executive journey strengthening vision, confidence, influence, strategic thinking, organizational performance, adaptability, resilience, emotional intelligence, and employee engagement.
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Investigations, EEO & Legal
This course uses a step-by-step approach and presents a clear and understandable explanation of each history of bankruptcy law, research aids, alternatives to bankruptcy, a discussion of the role of the various overview concerning eligibility, and the selection of the appropriate bankruptcy chapter under which the to detail bankruptcy…
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Investigations, EEO & Legal
Open the assigned Cengage activity. Your secure LTI session connects this course with Cengage and returns supported grades to ADRA.
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Investigations, EEO & Legal
The Family Mediation Services Certificate Course is a 20-hour, live, instructor-led training designed for individuals seeking to begin a career in family mediation.
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Investigations, EEO & Legal
This Cengage-supported course develops practical knowledge of HIPAA privacy, security, and breach-notification requirements for health care workplaces. Learners examine protected health information, permitted uses and disclosures, safeguards, documentation, incident response, and day-to-day compliance responsibilities.
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Investigations, EEO & Legal
Review HIPAA privacy and security concepts relevant to handling health information and supporting workplace compliance.
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Investigations, EEO & Legal
Covers various subject areas in family law, and introduction on how to practice in the family law area. The main topics covered are marriage, divorce, division of property, spousal support, child custody and visitation, child support, adoption, and domestic violence.
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Investigations, EEO & Legal
An instructor-guided introduction to paralegal and legal-assistant work, including legal-office responsibilities and professional practice.
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Leadership, HR & Business
360 feedback It is a method of gaining feedback from a variety of people about an individual’s performance and can be a highly powerful input to performance management and employee development.
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Leadership, HR & Business
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting.
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Leadership, HR & Business
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company.
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Leadership, HR & Business
Study contemporary project-management methods, planning, risk, execution, and delivery through a self-paced, instructor-guided course.
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Leadership, HR & Business
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.
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Leadership, HR & Business
Our Critical Thinking workshop will lead your participants to be a more rational and disciplined thinker. It will reduce their bias which will provide a greater understanding of their environment.
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Leadership, HR & Business
With this Diversity and Inclusion course your participants will recognize how to better manage diversity, and recognize its benefits. Participants will learn how to implement and develop a policy that does not allow for discrimination. It is vital that every employer and employee has an understanding of the concepts of diversity.
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Leadership, HR & Business
Effective Human Relations: Interpersonal And Organizational Applications incorporates many examples of real human relations issues and practices. Self-assessments and self-development opportunities teach students to assume responsibility for improving skills and competencies.
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Leadership, HR & Business
The Executive Coaching and Leadership Development Program provides a structured participant-facing space for individuals enrolled in ADRA’s executive coaching, leadership coaching, or professional-development coaching programs.
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Leadership, HR & Business
Communication is an extremely important element of the business world and globalization has ensured that businesses are more interconnected than ever before.
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Leadership, HR & Business
This book seamlessly intertwines practical project management methodologies with the thrilling narrative of a company fighting to stay afloat in the competitive tech industry. Readers will follow Alex as he implements essential strategies, from Agile methodologies to risk management, all framed within engaging maritime analogies.
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Leadership, HR & Business
“Do not follow where the path may lead. Go instead where there is no path and leave a trail”.
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Leadership, HR & Business
In this workshop, your participants will get the knowledge they need to effectively manage their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities.
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Leadership, HR & Business
It is crucial for businesses to focus on these essential managers and provide them with opportunities to succeed. No matter the organization”s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important.
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Leadership, HR & Business
Develop midlevel leadership skills for guiding teams, communicating across an organization, and carrying out management responsibilities.
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Leadership, HR & Business
This Diversity, Equity, and Inclusion training focuses on educating employees about the value of diversity, promoting equal opportunities, and addressing biases and discrimination in the workplace.
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Leadership, HR & Business
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
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Leadership, HR & Business
Team Building Workshop with DiSC® is a four-hour interactive course designed to help participants better understand themselves and others through the DiSC® behavioral-style model.
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Mediation & Dispute Resolution
The Arbitration Practice Basic Skill course is a 20-hour course that provides the new arbitrator with a detailed overview of arbitration, from the pre-hearing phase through the hearing and deliberation of the award.
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Mediation & Dispute Resolution
In this session presenter will discuss how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. Natalie reviews ideas, tools and techniques that when utilized, allow for successful conflict management.
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Mediation & Dispute Resolution
This presentation takes a look at why we conflict with those we are the closest with – be it family, friends, co-workers, and how to better manage these disputes.
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Mediation & Dispute Resolution
Explore labor-arbitration practice in federal and private-sector settings, from accepting an appointment through hearings, analysis, and the written award.
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Mediation & Dispute Resolution
An introduction to restorative justice, victim-offender reconciliation, and creative restitution as approaches to addressing harm.
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Mediation & Dispute Resolution
In this session, we will explore the various facets that encompass cultural diversity within the context of conflict resolution and how, as successful conflict managers, we can face the issue head on and learn how to better our understanding and approach of our own belief systems.
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Mediation & Dispute Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
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Mediation & Dispute Resolution
This Workplace Conflict Dispute Resolution and Mediation (3CEU, 30 Clock hours) course is a comprehensive program designed to equip participants with the knowledge and skills necessary for resolving workplace conflicts using alternative dispute resolution techniques.
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Other Professional Development
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home.
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Other Professional Development
With our Emotional Intelligence at Work workshop, your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators.
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Other Professional Development
The main purpose of this course is to increase suicide awareness. Suicide awareness can help with recognizing risks and providing supportive resources.
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Other Professional Development
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.
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Technology & Office Skills
This course provides an overview of blockchain technology, history, and its applicability to industry.
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Technology & Office Skills
Review Microsoft Office applications and practice the software skills used in a Microsoft Office Specialist certification pathway. Confirm the current exam version and requirements with ADR Academy.
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ADR Academy Student Services
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