This course is eligible for 4.5CME General credits for mediators, or 4PDC for HR professionals, or 0.4CEU IACET.

This course presents a thematic approach to organizational development support; it places organization’s line leaders and HR managers as the OD support technician, who embraces changes and assist those having difficulties – an OD support technician who effectively grasps and understands the “Who, What, When and Why” of change, organizational development, recognizes and effectively applies the learning theories for developing skilled workers as Subject Matter Experts (SME) in the workforce and retain them by appreciating the need for workplace communication, the use and benefits of a grievance process, and utilizing available dispute resolution venues to achieve the organizational goals.

Course Curriculum

No curriculum found !

Course Reviews


2 ratings
  • 5 stars1
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Time for Change


    Guno – your course was very enlightening. The material was very helpful for experience and inexpensive managers. Congratulations on your study on this subject. Look forward to my next opportunity to take your classes.



Enter Certificate Code

Contact Us

Toll free: (866) 384-4563
For faster service email us at:


Florida: The Plaza North Tower
121 South Orange Ave, Ste1500
Orlando, Florida 32801

Virginia: The Towers Crescent
800 Towers Crescent Drive, Ste 1350,
Vienna, VA 22182

The Alternative Dispute Resolution Academy(ADRA) © All rights reserved.