Any company that is open to the public needs to think about this and how they treat customers. Diversity Inclusion and Tolerance must be part of every organization’s quarterly training plan as well as Conflict Resolution training for employees and leaders.
This presentation is eligible for 1 CME General or 1CME Ethics. “Dealing with Difficult Clients” – a discussion on how to move past difficult clients and still achieve the goals of the mediation session. Taking a closer look at what causes the negative behavior and working to provide an open…
This presentation is eligible for 2CME General Civil hours. This lecture is discussing Section 720.311, Florida Statutes – Types of issues that can be mediated and typical disputes such as power of an HOA (Home Owners Association).
This presentation is eligible for up to 2CME General credits, including 1CME Ethics credits. This presentation is a survey of Landlord – Tenant law and covers: typical landlord – tenant disputes mediated at small claims courts (County Mediation), mediators’ conduct during mediation, general expectations of tenant and landlord under common…
This course is designed to train the customer service employees on professional conduct to be able to adapt to the customer to meet their needs. The course gives suggestions to ensure a more positive interaction with customers and the training responsibilities of the organization’s leaders. This includes having conversations and…
This intensive course is designed to train and qualify students to develop or participate in conflict mediation processes. Participants will review the growth and application of settlement options in the United States. The course focuses on both traditional and non- traditional dispute resolution options. Alternative Dispute Resolution (Mediation) is geared…
Anger Management and Alcohol / Drug Use This presentation covers aspects of personal anger management and effects that use of drugs and alcohol has on an individual and family. It recognizes that while anger is a natural human emotion triggered by emotional hurt and unpleasant experiences and feelings it needs…
This interactive presentation is designed to address the private family ADR practitioner in the state of Florida. It recommends a thematic and systematic approach to assisting pro-se family clients seeking assistance to resolve various family disputes, specifically Dissolution of Marriage (Divorce). It guides and recommends approaches that follow the legal…
Assisting Pro-Se Clients In a Nutshell – This course addresses the process of assisting pro-se family clients as a neutral, while adhering to legal and ethical limitations.
This course presents a thematic approach to resolving basic contract disputes in mediation unitizing well known legal terms and approaches to resolving such disputes without violation the mediator’s code of ethics and maintaining neutrality.
Basic Contract Dispute Resolutions for Mediators (4CME Ethics or 4CME Gen)
This presentation is eligible for 2CME Ethics or 2CME General. “Basic Contract Dispute Resolutions for Mediators” offers mediators, arbitrators, managers and leaders useful insight on the available remedies in regards to performance of duties under a contract. In addition MEAC advisory opinions concerning mediators’ ethics during the mediation conferences are…
Children Above Disputes – Mediating with Divorcing Parents (4.5CME) – Recorded
