Courses

Interpersonal conflict, interpersonal communication – A look at why we conflict with those we are closest – to be it family, friends and co-workers, and how we can better manage these disputes. Topics discussed: * What is conflict? * Communication truth * Conflict and relationships * Perceptions / assumptions /…

This 2.5 self paced 360 feedback course, sometimes simply called 360 feedback, provides students with tools to conduct a 360 self feedback appraisals. 360 feedback It is a method of gaining feedback from a variety of people about an individual’s performance and can be a highly powerful input to performance…

This course is eligible for .5CEU IACET.  We will be defining culture and discuss culture in workplace. We will also be discussing what it means to provide courteous service and addressing customers from other cultures.  You’ll learn from our provided solutions on how you can provide better service to customers…