This 6-week course is the study of the theory and practice of dispute resolution using interest-based mediation and negotiation techniques. Course activities include 6 weekly assignments and a conflict management project.

Dispute resolution is a field that is implemented in the private and government workforce. Employees, leaders, and managers who possess the skills to resolve conflict through assist employees and managers find resolution become a valuable asset to the organizations. Because communication is the foundation upon which mediation is this course places heavy emphasis on communications, listening skills, display of empathy and interest-based negotiation. This course starts with an examination of the theoretical basis for ADR in light of communication theory. Then it focuses upon the effective application of theory and practice to achieve meaningful results and to managing conflict.

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ADRA is an online Academy for Continuing Education and Professional Development for working professionals.

Office: 121 South Orange Ave, Stet 1500, Orlando, Florida 32801

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