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Day 1 | Lesson One: CONFLICT DEFINED

• Defining conflict and what drives to conflict between people?

• Personal approaches to conflict.

• Learning communication skills.

• The Art of Active listening

• Body language And Empathy

• Workplace/ Employment Conflict ( Case Study Assignment)

• Case study Assignments

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Day 2 | Mediator Role and Ethical Observation

 The mediator’s role distinguished by other forms of dispute resolution

• What issues may not be appropriate to mediate?

• Ethical obligations; The Uniformed Mediation Act

• Demonstrate empathy, building trust, setting a cooperative tone, and empowering parties

• Effective elements for accumulating information and understating parties

            The Use of Questions

• Open Ended Questions and Requests

• Closed Questions

• Probing Questions

• Use Questions Carefully

• Other Questioning Clues  

• Paraphrasing

• Managing the Flow of Communication

• Closing the mediation

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Day 3 | The Mediation Process and Negotiation

The Mediation Process

• Stages and components of mediation conference

• Drafting a final agreement

• Types of  Negotiation?

  • Interest v. Position Based Problem Solving

  • Understanding Positions Versus Interests

  • Communications Techniques for Negotiation

• Special Guest Speakers

• Case Study Role Play

• MOC mediations

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Day 4 | THE MEDIATION PROCESS

• Mock Mediations

• Review

• Graduation

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