Description
Overview
This course is designed for HR professionals who are tasked with navigating a range of workplace issues, ensuring effective communication, and fostering resolution between managers and employees. Participants will learn to act as neutral third-party mediators, addressing various conflicts such as performance, attendance, role clarity, communication styles, personality clashes, and favoritism.
Course Objectives
- Develop Mediation Skills: Learn to help managers and employees understand each other’s perspectives and work through their differences constructively.
- Address Workplace Issues: Gain insights into common workplace conflicts, including performance, attendance, and personality issues, and explore strategies to address them effectively.
- Role of HR as Neutral: Understand the characteristics and responsibilities of HR professionals when they act as neutral mediators in conflicts.
Key Topics
- Basic Tenets of Conflict in the Workplace: Introduction to the fundamental principles of workplace conflict and how it affects organizational dynamics.
- Characteristics of a Neutral: Explore the essential qualities and behaviors of an effective mediator, focusing on neutrality and objectivity.
- Agenda Setting / Setting the Stage: Techniques for initiating and structuring mediation sessions to set a constructive tone.
- Moving from Complaint to Commitment: Strategies to transform grievances into actionable commitments by both parties.
- Negotiations & Language: Master the use of language and negotiation tactics to facilitate dialogue and resolution.
- Characterizing the Issues: Learn how to clearly define and articulate the core issues at hand, ensuring all parties have a mutual understanding.
- Developing an Action Plan: Guidance on creating effective, actionable plans that lead to resolution and foster a positive workplace environment.
Course Format
Self-paced Recorded Session
Who Should Attend
HR professionals, managers, and anyone involved in conflict resolution within organizations looking to enhance their mediation skills and contribute to a harmonious workplace. This comprehensive course equips participants with the tools and knowledge needed to effectively mediate conflicts and promote a collaborative work environment.
