Employee and Labor Relations/Employee Engagement

This unit includes the following:

two online assessments (1 practice, 1 timed), an index, and a list of key terms. The online practice exams are added to your account within a few minutes of completing your purchase. An updated browser is required to access the practice exams. 

The program includes the following content:

Employee Relations

Employee Engagement

• Employee Attitudes and Satisfaction
• Job Satisfaction Theories
• Satisfaction and Productivity
• Measuring Job Satisfaction
• Using Satisfaction Surveys

Employee Involvement Strategies

• Self-directed Work Teams
• Quality Circles
• Job Design and Redesign
• Employee Ownership/ESOPs
• Employee Suggestion System
• Participative Management
• Process Control Versus Innovation
• Alternative Work Schedules

Diversity, Equity, and Inclusion

• Improving Diversity, Equity, and Inclusion
• Diversity, Equity, and Inclusion Initiatives
• Benefits of Diversity, Equity, and Inclusion

Labor Relations

• Early Labor Movement
• Federal Anti-Injunction (Norris-LaGuardia) Act (1932)
• National Labor Relations (Wagner) Act (1935)
• Labor Management Relations (Taft-Hartley) Act (1947)
• Labor Management Reporting and Disclosure (Landrum-Griffin) Act (1959)

Union Representation of Employees

• The Structure of Union Organizations
• National Labor Relations Board
• Organizing a Union
• Election Campaign
• Union Security
• Worker Centers

Employer Unfair Labor Practices

• Procedures for Processing Unfair Labor Practice
• Unfair Labor Practices
• Domination and Unlawful Support of Labor Organizations
• Remedies

Union Unfair Labor Practices and Strikes

• Responsibility for Acts of Union Agents
• Union Restraint or Coercion
• Duty of Fair Representation
• Discrimination and Internal Union Affairs
• Strikes and Secondary Boycotts
• Strike Preparation

Collective Bargaining

• Bargaining Issues and Concepts
• The Labor Agreement
• Bargaining Structures
• Negotiation Strategies
• Good Faith Requirements
• Unilateral Changes in Terms of Employment
• Duty to Successors: Buyouts, Mergers, or Bankruptcy
• Mediation and Conciliation
• National Emergency Strikes

Maintaining Nonunion Status

• Reasons Why People Join Unions
• Reasons Why People Do Not Join Unions
• Strategies for Maintaining Nonunion Status

Public Sector Labor Relations

• Right to Organize
• Federal Labor Relations Council
• Limitations on Strikes
• Mediation and Conciliation

Global Labor Relations

• Union Membership
• North American Free Trade Act
• Workers' Rights in Other Countries

Grievance Systems

• Union Grievance Procedures
• Grievance Procedures in Nonunion Organizations
• Effective Grievance Procedures
• Arbitration
• Legal Endorsement of Arbitration

Employee Discipline Systems

• Punishment
• Approaches to Discipline
• Progressive Discipline
• Workplace Investigations
• Administrative Justice: Due Process and Just Cause

Individual Employment Rights

• Employee Handbooks
• Employment-At-Will Doctrine
• Constructive Discharge
• Common Law Tort Theories
• Non-Compete Agreements
• No-solicitation/No-distribution Policy

Workforce Behavior Problems

• Rule Violations
• Unsatisfactory Performance
• Illegal or Dishonest Acts
• Absenteeism
• Drug and Alcohol Use
• Off-Duty Conduct
• Sexual Harassment

Organizational Exit

• General Issues
• Termination Interviews
• Layoffs and Reductions-in-Force
• Retirement
• Worker Adjustment and Retraining Notification Act (1988)

Risk Management

• Risk Management Strategies

Safety

• Occupational Safety and Health Act (1970)
• Safety Statistics
• OSHA Safety Standards
• Hazard Communication Standards (1986)
• Effective Safety Programs
• Evaluation of OSHA
• Drug-Free Workplace Act (1988)
• Workers' Compensation

Health

• Employee Assistance Programs
• Employee Wellness Programs
• Reproductive Health Policies
• Chemical Dependency
• Communicable Diseases in the Workplace
• Environmental Health Hazards
• Stress Management
• On-site Medical Clinics
• Smoking Policies

Security

• Organization of Security
• Control Systems
• Privacy Protection
• Protection of Proprietary Information
• Crisis Management and Contingency Planning
• Fraud and Loss Prevention
• Unemployment Compensation