Employee and Labor Relations/Employee Engagement covers one of five functional areas tested on the PHR/SPHR certification exams.

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Short Course Description

This unit includes the following:

two online assessments (1 practice, 1 timed), an index, and a list of key terms. The online practice exams are added to your account within a few minutes of completing your purchase. An updated browser is required to access the practice exams. 

The program includes the following content:

Employee Relations

Employee Engagement

  • Employee Attitudes and Satisfaction
  • Job Satisfaction Theories
  • Satisfaction and Productivity
  • Measuring Job Satisfaction
  • Using Satisfaction Surveys

Employee Involvement Strategies

  • Self-directed Work Teams
  • Quality Circles
  • Job Design and Redesign
  • Employee Ownership/ESOPs
  • Employee Suggestion System
  • Participative Management
  • Process Control Versus Innovation
  • Alternative Work Schedules

Diversity, Equity, and Inclusion

  • Improving Diversity, Equity, and Inclusion
  • Diversity, Equity, and Inclusion Initiatives
  • Benefits of Diversity, Equity, and Inclusion

Labor Relations

  • Early Labor Movement
  • Federal Anti-Injunction (Norris-LaGuardia) Act (1932)
  • National Labor Relations (Wagner) Act (1935)
  • Labor Management Relations (Taft-Hartley) Act (1947)
  • Labor Management Reporting and Disclosure (Landrum-Griffin) Act (1959)

Union Representation of Employees

  • The Structure of Union Organizations
  • National Labor Relations Board
  • Organizing a Union
  • Election Campaign
  • Union Security
  • Worker Centers

Employer Unfair Labor Practices

  • Procedures for Processing Unfair Labor Practice
  • Unfair Labor Practices
  • Domination and Unlawful Support of Labor Organizations
  • Remedies

Union Unfair Labor Practices and Strikes

  • Responsibility for Acts of Union Agents
  • Union Restraint or Coercion
  • Duty of Fair Representation
  • Discrimination and Internal Union Affairs
  • Strikes and Secondary Boycotts
  • Strike Preparation

Collective Bargaining

  • Bargaining Issues and Concepts
  • The Labor Agreement
  • Bargaining Structures
  • Negotiation Strategies
  • Good Faith Requirements
  • Unilateral Changes in Terms of Employment
  • Duty to Successors: Buyouts, Mergers, or Bankruptcy
  • Mediation and Conciliation
  • National Emergency Strikes

Maintaining Nonunion Status

  • Reasons Why People Join Unions
  • Reasons Why People Do Not Join Unions
  • Strategies for Maintaining Nonunion Status

Public Sector Labor Relations

  • Right to Organize
  • Federal Labor Relations Council
  • Limitations on Strikes
  • Mediation and Conciliation

Global Labor Relations

  • Union Membership
  • North American Free Trade Act
  • Workers' Rights in Other Countries

Grievance Systems

  • Union Grievance Procedures
  • Grievance Procedures in Nonunion Organizations
  • Effective Grievance Procedures
  • Arbitration
  • Legal Endorsement of Arbitration

Employee Discipline Systems

  • Punishment
  • Approaches to Discipline
  • Progressive Discipline
  • Workplace Investigations
  • Administrative Justice: Due Process and Just Cause

Individual Employment Rights

  • Employee Handbooks
  • Employment-At-Will Doctrine
  • Constructive Discharge
  • Common Law Tort Theories
  • Non-Compete Agreements
  • No-solicitation/No-distribution Policy

Workforce Behavior Problems

  • Rule Violations
  • Unsatisfactory Performance
  • Illegal or Dishonest Acts
  • Absenteeism
  • Drug and Alcohol Use
  • Off-Duty Conduct
  • Sexual Harassment

Organizational Exit

  • General Issues
  • Termination Interviews
  • Layoffs and Reductions-in-Force
  • Retirement
  • Worker Adjustment and Retraining Notification Act (1988)

Risk Management

  • Risk Management Strategies


  • Occupational Safety and Health Act (1970)
  • Safety Statistics
  • OSHA Safety Standards
  • Hazard Communication Standards (1986)
  • Effective Safety Programs
  • Evaluation of OSHA
  • Drug-Free Workplace Act (1988)
  • Workers' Compensation


  • Employee Assistance Programs
  • Employee Wellness Programs
  • Reproductive Health Policies
  • Chemical Dependency
  • Communicable Diseases in the Workplace
  • Environmental Health Hazards
  • Stress Management
  • On-site Medical Clinics
  • Smoking Policies


  • Organization of Security
  • Control Systems
  • Privacy Protection
  • Protection of Proprietary Information
  • Crisis Management and Contingency Planning
  • Fraud and Loss Prevention
  • Unemployment Compensation


Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree.

He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.

Office Florida

121 South Orange Avenue, Suite 1500, Orlando, Florida 32801

Office Virginia

1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209

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