Description
Course Description
This course equips mediators with practical communication tools to build trust, ensure accountability, and manage conflict effectively. Through interactive practice, participants learn to foster transparency, credibility, and constructive dialogue.
Learning Outcomes
- Apply trust-building communication techniques
- Maintain accountability in dialogue and agreements
- Use active listening and reframing to reduce tension
- Navigate emotionally charged conversations with confidence
Benefits for Mediators
- Strengthens credibility and neutrality
- Improves conflict resolution outcomes
- Enhances ability to de-escalate disputes
- Supports ethical and transparent practice