Short Course Description
Course Description
This course equips mediators with practical communication tools to build trust, ensure accountability, and manage conflict effectively. Through interactive practice, participants learn to foster transparency, credibility, and constructive dialogue.
Learning Outcomes
- Apply trust-building communication techniques
- Maintain accountability in dialogue and agreements
- Use active listening and reframing to reduce tension
- Navigate emotionally charged conversations with confidence
Benefits for Mediators
- Strengthens credibility and neutrality
- Improves conflict resolution outcomes
- Enhances ability to de-escalate disputes
- Supports ethical and transparent practice
Reviews
Instructor(s)
ADR Academy
ADR Academy provides professional continuing education, compliance training, and career development programs through online, self-paced, and instructor-supported learning.
Informative
Excellent!
Enjoyed the content and discussion
Fine course. lengthy but informative
It was far too simplistic in its approach and not very substantive. It contained way too much commentary by the participants, which really did not delve into communications skills in a meaningful way. In the end, the entire substance of the course could have been communicated in probably 30 minutes. This was a complete waste of 4-5 hours of my time.