This course is eligible for 4.5CME General credits for mediators, or 4PDC for HR professionals, or 0.4CEU IACET.

This course presents a thematic approach to organizational development support; it places organization’s line leaders and HR managers as the OD support technician, who embraces changes and assist those having difficulties – an OD support technician who effectively grasps and understands the “Who, What, When and Why” of change, organizational development, recognizes and effectively applies the learning theories for developing skilled workers as Subject Matter Experts (SME) in the workforce and retain them by appreciating the need for workplace communication, the use and benefits of a grievance process, and utilizing available dispute resolution venues to achieve the organizational goals.