Short Course Description
Course Description
This course equips mediators with practical communication tools to build trust, ensure accountability, and manage conflict effectively. Through interactive practice, participants learn to foster transparency, credibility, and constructive dialogue.
Learning Outcomes
- Apply trust-building communication techniques
- Maintain accountability in dialogue and agreements
- Use active listening and reframing to reduce tension
- Navigate emotionally charged conversations with confidence
Benefits for Mediators
- Strengthens credibility and neutrality
- Improves conflict resolution outcomes
- Enhances ability to de-escalate disputes
- Supports ethical and transparent practice
Reviews
Instructor(s)
Guno Ritfeld
Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree.
He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.
A very effective and practical presentation with useful methods for improving communication.