This presentations shows the Ins and Outs of Workplace Conflict: How to better understand it, manage it, prevent it and learn from it. In this session you will learn the importance of successful communication techniques within the context of a workplace. You will also learn helpful tips and tactics to manage the various dispute situations that may arise. Lastly, instructor will review the process for planning and executing a formal dispute / grievance plan for your organization. Learning Outcomes:

• Understand the importance of the communication patterns at play (internally and externally) that exist at your workplace.
• Understand how to manage the conflict that you see at work on an individual basis.
• Understand how a formal dispute system design program (or grievance process) could be adopted and what the key factors are for making that plan successful.