Credit: 3 CME – General (Technology / Professional Development)

Format: On-Demand / Recorded

Provider: ADR Academy

Audience: Florida Supreme Court Certified Circuit and County Mediators

Course Description

Effective mediation practice requires strong organization, time management, and professional scheduling. Microsoft Outlook provides powerful tools to manage appointments, deadlines, mediation sessions, and communications efficiently and securely.

This course teaches mediators how to use Microsoft Outlook to manage mediation calendars, schedule sessions, track deadlines, set reminders, and maintain professional workflow organization. Participants will learn practical techniques to improve reliability, reduce scheduling conflicts, and enhance professional practice.

This course strengthens mediator competence through improved organization, case management, and professional efficiency.

Learning Objectives

Upon completion of this course, participants will be able to:

1. Use Outlook Calendar to schedule mediation sessions and appointments
2. Set reminders and alerts to manage mediation deadlines
3. Organize mediation tasks using Outlook Tasks and To-Do features
4. Manage mediation communications using Outlook email tools
5. Improve workflow efficiency and professional organization

Topics Covered

• Overview of Microsoft Outlook for mediation practice
• Creating and managing mediation appointments
• Scheduling recurring mediation sessions
• Using reminders and alerts effectively
• Managing mediation deadlines
• Organizing mediation tasks using Outlook Tasks
• Using categories and folders for case organization
• Managing client and attorney communications
• Best practices for professional scheduling