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Short Course Description
Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. It provides the ability to read and pick up nonverbal communications, which is beneficial to everyone.
With our Emotional Intelligence at Work workshop, your participants will be will introduced to ideas and techniques for increasing and understanding their Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators. They are better at developing relationships and have useful conflict resolution skills that are useful in every workplace.
Instructor(s)
Guno Ritfeld
Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree.
He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.