Mediation Essentials to Workplace Dispute Resolution (.2 CEU IACET)


In this session presenter will discuss how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. Natalie reviews ideas, tools and techniques that when utilized, allow for successful conflict management. She also talks about how to address difficult people and varying cultural differences in the context of workplace disputes.

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1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209

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