Program Overview
A 24-hour federal workplace ADR and EEO program for managers, EEO and ADR professionals, HR and employee-relations staff. The program covers process routing, EEO concepts, ADR ethics, conflict diagnosis, mediation, interactive role practice, settlement documentation, prevention, and capstone quality.
Who Should Attend
Federal managers and supervisors; HR, employee-relations, EEO, labor-relations, and ADR professionals; mediators; and workplace-conflict practitioners.
Program Details
- Total program time: 24 hours
- Delivery: Interactive self-paced: 24 active online hours
- Instructor: ADR Academy / Guno O. Ritfeld and approved faculty, as assigned
- Passing standard: 80 percent plus all required work products
- Certificate: Issued after all completion requirements are verified
Learning Outcomes
- Route workplace concerns accurately among EEO, ADR, grievance, safety, ethics, labor, and management systems.
- Protect neutrality, voluntariness, confidentiality, fairness, and lawful role boundaries.
- Prepare and conduct a fair mediation process using interest-based methods and realistic role practice.
- Draft specific, authorized, enforceable terms and build preventive conflict-management capability.
Eight-Module Curriculum
- Federal Workplace Conflict, EEO, and ADR Systems
- EEO Law, Theories, Remedies, and Manager Boundaries
- ADR Ethics, Neutrality, Voluntariness, and Confidentiality
- Conflict Diagnosis, De-Escalation, and Difficult Conversations
- Mediation Process, Interest-Based Negotiation, and Impasse
- Interactive EEO Workplace Simulation
- Settlement Agreements, Documentation, and Implementation
- ADR/EEO Program Quality, Prevention, and Capstone
Delivery and Completion
- Complete all eight modules and eight required applied work products.
- Pass every module knowledge check and the final assessment with at least 80 percent.
- Satisfy the active online-learning time and submit the course evaluation.
Authoritative References
Completion documents professional development. It does not by itself confer appointment as an agency EEO neutral, EEO counselor, investigator, attorney, or settlement official; agency officials determine role qualifications and assignments.
ADR Academy Support
- Florida HQ: 121 South Orange Avenue, Suite 1500, Orlando, Florida 32801 — (407) 298-3751
- DC Metro (Principal): 3100 Clarendon Boulevard, Suite 200, Arlington, Virginia 22201 — (703) 584-5504
- Rhode Island: 10 Dorrance Street, Providence, Rhode Island 02903 — (703) 584-5504
- Toll-free: (866) 384-4563 — info@adraceu.com — www.adraceu.com
