Talent Planning and Acquisition covers one of five functional areas tested on the PHR/SPHR certification exams.

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Short Course Description

Learning and Development covers one of five functional areas tested on the PHR/SPHR certification exams.  

The program includes the following content:

Training and Development in the Organization

  • Need for Training
  • Strategic Alignment of Training and Development
  • Systems Model of Training
  • Assessing Training Needs

Principles of Training and Development

  • Theories of Learning
  • Principles of Learning
  • Learning

Training and Development Techniques

  • Developing Training Objectives
  • Training Methods and Processes
  • On-the-job Training Methods
  • Off-the-job Training Methods
  • On-the-job Versus Off-the-job Training

Presenting the Training: Delivery

  • Facilities Planning
  • Training Materials

Evaluation of Training Effectiveness

  • Comparison of Training Techniques
  • Criteria for Evaluating Training
  • Sources of Data
  • Research Methods for Evaluation

Talent Management Programs

  • Talent Management
  • Socialization
  • Orientation and Onboarding
  • Employee Development
  • Career Planning and Development
  • Expatriate Training
  • OSHA Mandated Training
  • Sexual Harassment and Discrimination Training

Performance Management

  • Performance Management
  • Performance Evaluation
  • Performance Criteria
  • Criterion Problems
  • Rating Errors
  • Evaluation Procedures
  • Behaviorally-based Appraisal Methods: MBO, BARS, BOS
  • Appraisers
  • Appraisal Interview
  • Linking Appraisals to Employment Decisions
  • Legal Constraints on Performance Appraisal

Change Management

  • Change Agent Role
  • Organizational Change
  • Targets of Change
  • Theories of Change
  • Overcoming Resistance to Change
  • Action Research Model
  • Learning Organizations
  • Re-energizing the Mature Organization
  • Transfer and Diffusion of Change

Organizational Development Interventions

  • Interpersonal Interventions
  • Group Interventions
  • Intergroup Interventions
  • Organizational Interventions

Employee Retention

  • Measuring Retention
  • Turnover
  • Retention Strategies


Guno Ritfeld
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Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree. He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.

Office Florida

121 South Orange Avenue, Suite 1500, Orlando, Florida 32801

Office Virginia

1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209

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