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New EEO Counselors 32 Hours

Name: New EEO Counselors 32 Hours
Price: 1000.00 USD

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The purpose of this training is to introduce students to EEO counseling and help EEO Counselors develop techniques through lecture, discussion, and interactive role-plays that help the EEO Counselor succeed in the Federal sector. The EEO Counselor serves as liaison between the employee and management in the informal complaint processing stage.

TAKE THIS COURSE

$1,000.00

Course Access

3 months

Modules

1

Students

12

Short Course Description

New EEO Counselor Training

Date: View Upcoming Sessions⁠
Duration: 32 Clock Hours
Delivery: Online, Instructor-Led
Student Resources: View Online Attendance Information, Training Preparation Guidance, and FAQs⁠

Course Overview

The New EEO Counselor Training course is designed to provide participants with the foundational knowledge and practical skills required to serve effectively as entry-level Equal Employment Opportunity counselors.

Using the EEOC’s Management Directive 110 framework, the course examines the federal EEO complaint process, counselor responsibilities, applicable discrimination laws, alternative dispute resolution procedures, and the preparation of required counseling documentation.

Participants will learn how to conduct intake interviews, identify and clarify claims, explain available resolution options, manage required timeframes, and prepare accurate EEO Counselor reports.

Key Learning Objectives

Upon successful completion of the course, participants should be able to:

Explain the federal EEO complaint process under 29 C.F.R. Part 1614, including applicable timeframes, class complaints, mixed cases, and fragmentation issues.
Describe the role, responsibilities, ethical obligations, and professional standards of an EEO Counselor.
Conduct effective initial interviews and gather relevant information from aggrieved individuals.
Identify and clarify claims, bases, issues, and requested remedies.
Explain informal resolution options and applicable procedural rights.
Prepare accurate counseling documentation and final EEO Counselor reports.
Recognize when alternative procedures or processing requirements may apply.
Explain the role of Alternative Dispute Resolution in the informal and formal EEO complaint process.

Federal EEO Laws Covered

The course includes an overview of major federal equal employment opportunity laws enforced by the U.S. Equal Employment Opportunity Commission, including:

Title VII of the Civil Rights Act of 1964
The Equal Pay Act of 1963
The Age Discrimination in Employment Act of 1967
Sections 501 and 505 of the Rehabilitation Act of 1973
Title II of the Genetic Information Nondiscrimination Act of 2008

Theories of Discrimination

Participants will examine major theories of employment discrimination, including:

Disparate treatment
Adverse impact
Harassment and hostile work environment
Retaliation
Reasonable accommodation
Disability discrimination
Age discrimination
Equal pay claims
Class complaints and fragmentation issues

Practical Skills Development

The course incorporates instructor-led exercises, case analysis, and role-playing activities that allow participants to practice essential EEO counseling functions, including:

Conducting an initial intake session
Identifying claims and applicable bases
Explaining procedural rights and responsibilities
Clarifying the scope of a complaint
Exploring informal resolution options
Preparing counseling summaries and reports
Managing difficult or sensitive conversations
Maintaining neutrality, confidentiality, and professionalism

Alternative Procedures

Participants will also receive an overview of other procedures that may be available to an aggrieved individual, including:

Direct court filing options under the Age Discrimination in Employment Act
Mixed-case processing
Class complaint procedures
Negotiated grievance procedures
Agency Alternative Dispute Resolution programs

Remedies Overview

The course provides a general introduction to remedies that may be available in federal-sector EEO matters, including:

Compensatory damages
Back pay and related relief
Attorney’s fees
Costs
Equitable and corrective relief
Other remedies authorized by law

Alternative Dispute Resolution

Participants will explore the agency’s informal and formal Alternative Dispute Resolution processes and the EEO Counselor’s role in explaining ADR options to aggrieved individuals.

The course also addresses neutrality, voluntary participation, confidentiality, settlement considerations, and the relationship between ADR and the federal EEO complaint process.

Instructor(s)

Natasha Luna

Natasha Luna is a a Multifaceted EEO Professional (Specialist, Counselor, Investigator, Mediator, and Educator) With a distinguished career that transitions from military service to federal EEO specialization, Natasha Luna stands as a testament to dedication, versatility, and expertise in the realm of Equal Employment Opportunity. As a EEO Specialist and Counselor within the federal government and a contracted EEO Investigator and Mediator for Gant Global Services, Natasha's journey is a beacon of impactful contributions and a steadfast commitment to fairness, inclusion, and professional development. Natasha's foray into the principles of EEO began during her commendable tenure in the U.S. Army, stationed at Fort Bragg, North Carolina. Here, her roles as a Sexual Assault Response Coordinator (SARC) and Equal Opportunity (EO) Point of Contact not only honed her understanding of equality and diversity issues but also laid the foundational ethos for her future endeavors in EEO. Upon honorably completing six years of active duty, Natasha seamlessly transitioned to a federal civilian role, enhancing her career trajectory as the Special Emphasis Program Manager and Diversity and Inclusion Officer. This pivotal role not only highlighted her capability in managing diverse teams but also catalyzed her progression into specialized fields of EEO and law enforcement, all within the federal government. Boasting an impressive track record, Natasha has counseled over 400 EEO complaints in the informal stage, investigated and compiled over 300 formal EEO complaints, and mediated over 350 EEO-related disputes. Her extensive certifications in all matters EEO—including the New EEO Counselor's course, EEO Investigators course, and advanced mediation—underscore her depth of knowledge and unwavering dedication to the field. Beyond her formal qualifications, Natasha is multi-lingual and possesses phenomenal interpersonal skills, critical for effective communication and cultural competence in the complex landscapes of EEO and mediation. A passionate advocate for professional development, Natasha is committed to providing engaging and empowering training for emerging EEO professionals. She envisions training sessions that not only impart essential knowledge and skills but also foster an environment where students feel comfortable and confident in their abilities to become exemplary EEO professionals. Through her dedication to education and mentorship, Natasha aims to inspire a new generation of EEO professionals equipped with the tools to champion equality and diversity in the workplace.