The purpose of this training is to introduce students to EEO counseling and help EEO Counselors develop techniques through lecture, discussion, and interactive role-plays that help the EEO Counselor succeed in the Federal sector. The EEO Counselor serves as liaison between the employee and management in the informal complaint processing stage.

Course Access

Unlimited Duration

Last Updated

April 11, 2024






NEW COUNSELORS TRAINING – 32 HOURS ONLINE Dates: April 8 – 11, 2024 | 830-4:30 Est. June 18-21, 2024, | 830-4:30 Est. Delivery Method: Instructor Led- Web-conference / Classroom (Participants may join via web conference or at our offices in Arlington Virginia. This course develops the knowledge and skills that students must have to serve as effective EEO Counselors at the entry level. Upon successful completion participants will earn a certificate of completion with from the ADR Academy and CEU credits from the the International Accreditors for Continuing Education and Training (IACET). To be certified as an Equal Opportunity Counselors, the Equal Opportunity Commission's Management Directive 1110 (MD110) set forth the minimum standards. Minimum Standards for Thirty-Two-Hour Training Course New EEO Counselors must receive at a minimum, training in the following areas before an agency assigns them to provide EEO counseling to aggrieved persons:
  1. an overview of the entire EEO process set forth under 29 C.F.R. Part 1614, emphasizing important time frames in the EEO process, providing an overview of counseling class complaints, and analyzing fragmentation issues (see Chapter 5, Section III of this Management Directive for a discussion of fragmentation);
  2. a review of the roles and responsibilities of an EEO Counselor, as described in this Chapter and in the appendices to this Management Directive;
  3. an overview of the statutes that the Commission enforces, including Title VII of the Civil Rights Act of 1964, as amended (prohibiting discrimination on the basis of race, color, religion, sex, or national origin); the Equal Pay Act of 1963 (prohibiting agencies from paying different wages to men and women performing equal work in the same work place); the Age Discrimination in Employment Act of 1967, as amended (prohibiting discrimination against persons age 40 or older); Sections 501 and 505 of the Rehabilitation Act of 1973, as amended (prohibiting discrimination against people with disabilities); and Title II of the Genetic Information Nondiscrimination Act of 2008 (prohibiting discrimination based on genetic information);
  4. an explanation of the theories of discrimination, including the disparate treatment, adverse impact, and reasonable accommodation theories, and providing more detailed instructions concerning class actions and issues attendant to fragmentation;
  5. a review of the practical development of issues through role-playing or other practices designed to have attendees practice providing EEO counseling, including the initial intake session with an aggrieved person, identifying claims, writing reports, and attempting resolution;
  6. a review of other procedures available to aggrieved persons: the right to go directly to court under the Age Discrimination in Employment Act after notice to the Commission; mixed case processing issues, including the right of election; class complaints processing issues; and the negotiated grievance procedure, including the right of election;
  7. an overview of the remedies available for each law, such as compensatory damages, attorney’s fees, and costs available to prevailing parties: and
  8. an overview of the agency’s informal and formal EEO ADR processes.

Course Curriculum

Dr. Russell S. Lowe

Dr. Russell S. Lowe was selected as the Director of Equal Employment Opportunity (DEEO) for the Department of the Navy, Assistant for Administration (DON/AA), in November 2019. In August 2020, the DON/AA EEO Office was re-aligned into the Assistant Secretary of the Navy, Manpower and Reserve Affairs (ASN/M&RA) organization and is currently known as The Department of the Navy Secretariat Equal Employment Opportunity (EEO) Office (DON Secretariat EEO). Dr. Lowe and his staff provided advice, guidance, and training on all EEO related matters for the Secretariat organizations, staff offices, field activities, and supported organizations. Dr. Lowe retired from this position in July 2023 after forty-five years of Federal Service.

Prior to his former position as the Director of Equal Employment Opportunity with the Department of the Navy, Dr. Lowe was assigned to the Headquarters of the Defense Logistics Agency (DLA) at Fort Belvoir Virginia, from August 2017 to November 2019, as the Deputy Director of Equal Employment Opportunity (EEO) and the Staff Director for Diversity and Inclusion. He was responsible for the administration of the DLA EEO Complaint/Compliant and Policy; Affirmative Employment/Diversity and Inclusion; and the EEO Operations Division functions. He also provided technical advice, assistance, guidance, and instructions to the field offices and the EEO Managers at the DLA Major Subordinate Commands (MSCs).

Dr. Lowe was assigned to the Department of the Navy, Naval Facilities Engineering Command (NAVFAC) Headquarters, at the Washington Navy Yard, in Washington DC since June 2008, as an Equal Employment Opportunity (EEO) Manager, in the Total Force Directorate, EEO and Diversity Division. He was responsible for providing advice and assistance to the Commander of NAVFAC and its management officials at NAVFAC Headquarters and its subordinate activities on the Model EEO Program, Management Directive (MD) 715 strategies, and regulatory requirements and procedures.

Natasha Luna

Natasha Luna is a a Multifaceted EEO Professional (Specialist, Counselor, Investigator, Mediator, and Educator)

With a distinguished career that transitions from military service to federal EEO specialization, Natasha Luna stands as a testament to dedication, versatility, and expertise in the realm of Equal Employment Opportunity. As a EEO Specialist and Counselor within the federal government and a contracted EEO Investigator and Mediator for Gant Global Services, Natasha's journey is a beacon of impactful contributions and a steadfast commitment to fairness, inclusion, and professional development.

Natasha's foray into the principles of EEO began during her commendable tenure in the U.S. Army, stationed at Fort Bragg, North Carolina. Here, her roles as a Sexual Assault Response Coordinator (SARC) and Equal Opportunity (EO) Point of Contact not only honed her understanding of equality and diversity issues but also laid the foundational ethos for her future endeavors in EEO.

Upon honorably completing six years of active duty, Natasha seamlessly transitioned to a federal civilian role, enhancing her career trajectory as the Special Emphasis Program Manager and Diversity and Inclusion Officer. This pivotal role not only highlighted her capability in managing diverse teams but also catalyzed her progression into specialized fields of EEO and law enforcement, all within the federal government.

Boasting an impressive track record, Natasha has counseled over 400 EEO complaints in the informal stage, investigated and compiled over 300 formal EEO complaints, and mediated over 350 EEO-related disputes. Her extensive certifications in all matters EEO—including the New EEO Counselor's course, EEO Investigators course, and advanced mediation—underscore her depth of knowledge and unwavering dedication to the field.

Beyond her formal qualifications, Natasha is multi-lingual and possesses phenomenal interpersonal skills, critical for effective communication and cultural competence in the complex landscapes of EEO and mediation.

A passionate advocate for professional development, Natasha is committed to providing engaging and empowering training for emerging EEO professionals. She envisions training sessions that not only impart essential knowledge and skills but also foster an environment where students feel comfortable and confident in their abilities to become exemplary EEO professionals. Through her dedication to education and mentorship, Natasha aims to inspire a new generation of EEO professionals equipped with the tools to champion equality and diversity in the workplace.

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