Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with
customers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a
part of everyone’s professional development goals.

This Conflict Resolution Course provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion. These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Course Batches

Course Curriculum

Managing Workplace Conflicts Rec 00:55:00

Course Reviews

4.3

4.3
3 ratings
  • 5 stars2
  • 4 stars0
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. MANAGING WORKPLACE CONFLIGHTS

    5

    excellent PRESENTATION WITH MUCH CLARITY ON KEY POINTS

  2. Managing Workplace Conflicts

    3

    Good course.

  3. Managing Workplace Conflicts

    5

    Good course only concerned was the audio was a bit muffled. Recommend using ear phones

TAKE THIS COURSE
  • $20.00
  • 180 Days
  • Course Certificate
  • Number of Units1
148 STUDENTS ENROLLED

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november, 2018

Lunch & Learn- "Be Like Starbuks- Public Relation Crisis Management"Guno Ritfeld

Event Details

Guno Ritfeld J.D Prenster

Mark your calendar and attend this “Can’t Miss”  “Lunch & Lean” Event held in key facility in Tyson’s Corner.

Key Note Speaker: Guno Ritfeld, J.D., a retired Department of the Army, Adjutant General Staff Officer. “Title Be Like Starbucks” Lessons Learned for  the Corporate Employees and Leaders.

Date: November 27, 2018

Time: 12:30am – 1:30am

Place: TOWER CLUB, TYSONS CORNER, 8000 Towers Crescent Drive Suite 1700, Tysons, VA 22182

Who should attend: business managers, leaders, employees and who have an impact on corporate America’s customers.

This event  is a business event so bring your  best attitude.

Dress Code for the Tower Club: Gentlemen. Please wear business attire. Presentable denim jeans (no holes, faded or tears) will only be permitted in the Atrium and Crescent Lounge. Please refrain from wearing t-shirts, shorts, tennis shoes and sandals at the Club.

1 out of 17500 employees made Starbucks closed eight-thousand Stores for Diversity/ Race Bias training. The Starbucks incident left many people confused about Starbucks family community friendly ethos. Starbucks’ actions after the incident went viral mattered to maintain it’s positive public image.

Gentlemen. Please wear business attire. Presentable denim jeans (no holes, faded or tears) will only be permitted in the Atrium and Crescent Lounge. Please refrain from wearing t-shirts, shorts, tennis shoes and sandals at the Club.

Time

Month Long Event (november) EST

Location

The Tower Club Tyson's Corner

8000 Towers Crescent Drive Tysons, VA 22182

Organizer

The Alternative Dispute Resolution Academy - VirginiaThe Alternative Dispute Resolution Academy 800 Crescent Tower 13 Floor, Vienna, Va 22802

The Tower Club Tyson's Corner8000 Towers Crescent Drive Tysons, VA 22182 The Tower Club Tysons Corner - Club Corp

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Contact Us

Toll free: (866) 384-4563
For faster service email us at:
Email: info@adraceu.com

OFFICES

Florida: The Plaza North Tower
121 South Orange Ave, Ste1500
Orlando, Florida 32801

Virginia: The Tower Crescent
800 Tower Crescent Drive, 13th Fl.,
Vienna, VA 22182

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