4.7

15

ratings 

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion. These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

$18.00
Course Access

180 Days

Modules

1

Students

270

Posted by
Certification

Short Course Description

Reviews

4.7

4.7
15 ratings
  • 5 stars11
  • 4 stars3
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. Managing workplace conflects rec
    5

    Great information and good presentor

  2. Guillermo LatiffJune 13, 2021 at 14:43
    Managing Workplace Conflict Rec
    5

    The content was very good. The speaker made several points that I feel truly and make for adequate weapons to address conflict resolution.

  3. Angela BenitezApril 4, 2022 at 14:32
    Managing Workplace Conflicts
    5

    This is a great course that helps you better understand how we as people react to conflict. Learned to think about how change is more achievable by changing perception versus changes someones values.

  4. Manuel Perez-LeivaDecember 22, 2023 at 15:59
    Managing Workplace Conflicts
    5

    Very good presentation.

  5. Managing Workplace Conflicts
    4

    Very good presentation. Went through things pretty quickly, but no questions to break the pace…

Instructor(s)

Smith
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407-298-3751
info@adraceu.com

Office Virginia

1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209
703-584-5504
info@adraceu.com

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