Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with
customers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a
part of everyone’s professional development goals.

This Conflict Resolution Course provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion. These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Course Batches

Course Curriculum

Managing Workplace Conflicts Rec 00:55:00

Course Reviews

4.3

4.3
3 ratings
  • 5 stars2
  • 4 stars0
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. MANAGING WORKPLACE CONFLIGHTS

    5

    excellent PRESENTATION WITH MUCH CLARITY ON KEY POINTS

  2. Managing Workplace Conflicts

    3

    Good course.

  3. Managing Workplace Conflicts

    5

    Good course only concerned was the audio was a bit muffled. Recommend using ear phones

TAKE THIS COURSE
  • $20.00
  • 180 Days
  • Course Certificate
  • Number of Units1
146 STUDENTS ENROLLED

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september, 2018

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OFFICES

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Orlando, Florida 32801

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Vienna, VA 22182

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