Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with
customers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a
part of everyone’s professional development goals.

This Conflict Resolution Course provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion. These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Course Curriculum

No curriculum found !

Course Reviews

4.6

4.6
7 ratings
  • 5 stars5
  • 4 stars1
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. 5

    On point and succinct presentation.

  2. managing workplace conflicts

    4

    good info

  3. Managing Workplace Conflicts-Natalie Smith

    5

    5 stars

  4. MANAGING WORKPLACE CONFLIGHTS

    5

    excellent PRESENTATION WITH MUCH CLARITY ON KEY POINTS

  5. Managing Workplace Conflicts

    3

    Good course.

  6. Managing Workplace Conflicts

    5

    Good course only concerned was the audio was a bit muffled. Recommend using ear phones

PRIVATE COURSE
  • PRIVATE
  • 180 Days
  • Course Certificate
  • Number of Units2
155 STUDENTS ENROLLED

january, 2019

26janAll DayLeadership Development- Essentials for Inspiring LeadersLeadership Development- Essentials for Inspiring Leaders

Event Details

Leadership Development- Essentials for Inspiring Leaders

This workshop is the Science of leadership and overcoming resistance

Take your team’s performance from performance to top notches performance by understanding the psychology of leading, change and overcoming resistance. You will learn how to assess each team member’s capabilities and needs according to Pavlov’s hierarchy of needs. You will have an understanding of key elements of Operant and Classical conditioning to effectuate desired result to unlock the potential of your team.

About the trainers: Guno Ritfeld, J.D, and Tiffany Carthy, MA, The instructors are retired Department of Defense Human Resource Officers. They are graduate of military leadership schools to include Basic and Advance Officer Candidates Academy and the U.S Army Human Resources Institute.

 

 

Time

All Day (Saturday) EST

Location

www.adraceu.com

www.adraceu.com

Organizer

The Alternative Dispute Resolution Academy - VirginiaThe Alternative Dispute Resolution Academy 800 Crescent Tower 13 Floor, Vienna, Va 22802

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Contact Us

Toll free: (866) 384-4563
For faster service email us at:
Email: info@adraceu.com

OFFICES

Florida: The Plaza North Tower
121 South Orange Ave, Ste1500
Orlando, Florida 32801

Virginia: The Towers Crescent
800 Towers Crescent Drive, Ste 1350,
Vienna, VA 22182

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