This course provides students a study of the philosophical and theoretical bases of the helping process as it relates to crisis situations. It includes a study of the major concepts and models utilized in intervening in crisis situations.

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Course Access

180 Days

Last Updated

September 20, 2023





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Duration: Self-paced (up to 6 months to complete) Credits: 40 Clock hours | 4 IACET CEUs   Objective: The purpose is to provide students a well-rounded view of theories and strategies that can be used in crisis counseling.   Outcome: Upon completion of this course, students will be competent in:
  • Developing collaborative client relationships that promote crisis care in multiple environments.
  • Defining and understanding the field of crisis counseling in historical, modern, and multicultural societies.
  • Understanding the concepts of crisis intervention, advocacy, and triage as applied in overall crisis care.
  • Conducting effective and accurate client initial care, assessments, evaluations, and referrals.
  • Evaluating the social, political, and community factors that are also impacted by crisis events.
  • Identifying and examining the major theories, strategies, and skills used in crisis counseling.
  • Identifying and understanding the legal and ethical issues related to crisis work in various counseling institutions and crisis care environments.
  • Exploring the associated caregiver issues of burnout, traumatization, and compassion fatigue.
  • Comparing and contrasting the implications and various approaches to crisis telephone and internetwork.
  • Identifying and effectively implementing various approaches to assisting clients impacted by violence, abuse, sexual assault, and chemical dependency.
  • Comparing and contrasting the implications and various approaches to conducting crisis care work both in schools and mental health care agencies.
  • Comprehending and applying crisis counseling approaches that are specific to working with children versus adults.
  • Understanding the critical components to assess, diagnosing and providing care with respect to Post Traumatic Stress Disorder (PTSD).
  • Understanding the different aspects and approaches to working with both man-made and natural disaster-related client issues.
  • Learning about and understanding the dynamics of disaster response teams and how they are impacted and affected by crisis situations.
  • Assessing crisis and providing intervention from an integrative perspective.
  • Assessing and identifying the dynamics of suicide, murder, bereavement, and grief for the clients and the client's support system.
  • Examining the role of counseling in hostage situations.

Course Curriculum

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About Instructor

Guno Ritfeld is a retired Department of Defense Human Resources Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Masters of Laws (L.L.M.) degree. He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board. Guno is an experienced commercial, workplace, and family dispute mediator and arbitrator.

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