5

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Phone skills are a highly valuable tool to have in an employee"s skill-set, and Call Center Training will help provide those skills.

$125.00
Course Access

90 Days

Last Updated

February 15, 2023

Modules

1

Students

15

Posted by
Certification

This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.


Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. 


This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Course Curriculum

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1 ratings
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  1. great course
    5

    great course

GRitfeld

Guno Ritfeld is a retired Department of Defense Commissioned Officer. He has earned a B.A. in Psychology/Education, a Juris Doctorate (J.D.), and a Master of Laws (LL.M.) degree.

He is certified by the Florida Supreme Court as a Circuit Civil, Family, and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board, and as a contract Human Rights Mediator and Administrative Investigator for various state and federal agencies. He is an experienced commercial, workplace, and family dispute mediator and arbitrator.

Office Florida

121 South Orange Avenue, Suite 1500, Orlando, Florida 32801
407-298-3751
info@adraceu.com

Office Virginia

1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209
703-584-5504
info@adraceu.com

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