4.7

15

ratings 

“Dealing with Difficult Clients” – a look into the troubles a mediator faces when a party becomes emotionally disruptive or hard to work with, the types of disputes that typically cause negative behaviors, the reasons why people become disruptive and how you can successfully manage the mediation and still work …

$18.00
Course Access

90 Days

Last Updated

February 15, 2023

Modules

1

Students

279

Posted by
Certification

"Dealing with Difficult Clients" - a look into the troubles a mediator faces when a party becomes emotionally disruptive or hard to work with, the types of disputes that typically cause negative behaviors, the reasons why people become disruptive and how you can successfully manage the mediation and still work towards empowerment and finding a lasting resolution that's mutually agreeable for all parties. Topics discussed:  Can you work with someone who is angry and upset and other common questions surrounding difficult mediations?  Challenges of difficult people  Types of conflict that tend to harbor emotions and emotional responses  The emotions behind being difficult and why people react that way  Dissecting defensiveness  How to be supportive and break down the defenses  Systems of conflict management people adopt  Simple tools that will help you succeed with difficult people/clients

Course Curriculum

4.7

4.7
15 ratings
  • 5 stars11
  • 4 stars4
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Great summary

    5

    There were a lot of reminders and new invites on how to handle difficult people in a productive manner.

  2. damian mallardMarch 30, 2023 at 14:49

    dealing with difficult clients

    4

    very good course

  3. William McCueMay 9, 2023 at 17:30

    Dealing with Difficult Clients (Updated 2019)

    5

    Excellent course – very insightful and presented in a very calm manner. Which enhanced the experience and allowed a great deal of information to be absorbed during the course.

  4. TATIANA MARCHINIJune 6, 2023 at 06:38

    Dealing with Difficult Clients

    5

    Great presentation

  5. Dealing with Difficult Clients

    4

    This was a course with excellent information, however, the course presentation was lacking. There was no powerpoint, bullet points, notes or references. Books were talked about, but nothing was written for the listener to make note of. Most of the slides were just pictures. This required the listener to stop the recording in order to take notes while the lecturer was moving very quickly.

Smith

Office Florida

121 South Orange Avenue, Suite 1500, Orlando, Florida 32801
407-298-3751
info@adraceu.com

Office Virginia

1101 Wilson Blvd 6th Floor, Arlington, Virginia 22209
703-584-5504
info@adraceu.com

Confirm An Issued Certificate

top
ADR Academy(ADRA) © All rights reserved.