“Dealing with Difficult Clients” – a look into the troubles a mediator faces when a party becomes emotionally disruptive or hard to work with, the types of disputes that typically cause negative behaviors, the reasons why people become disruptive and how you can successfully manage the mediation and still work towards empowerment and finding a lasting resolution that’s mutually agreeable for all parties.
Can you work with someone who is angry and upset and other common questions surrounding difficult mediations?
Challenges of difficult people
Types of conflict that tend to harbor emotions and emotional responses
The emotions behind being difficult and why people react that way
How to be supportive and break down the defenses
Systems of conflict management people adopt
Simple tools that will help you succeed with difficult people/clients
Very good and informative views on personality types and techniques to address and handle.
Well done. Slides were almost “lily white” in terms of persons depicted.
good quote about people.
Excellent information for mediators dealing in family law.
Good information for mediators that haven’t done family….basic family mediation issues as they are very emotional
Knowledge to be used immediately.
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