“Dealing with Difficult Clients” – a look into the troubles a mediator faces when a party becomes emotionally disruptive or hard to work with, the types of disputes that typically cause negative behaviors, the reasons why people become disruptive and how you can successfully manage the mediation and still work towards empowerment and finding a lasting resolution that’s mutually agreeable for all parties.
Topics discussed:
 Can you work with someone who is angry and upset and other common questions surrounding difficult mediations?
 Challenges of difficult people
 Types of conflict that tend to harbor emotions and emotional responses
 The emotions behind being difficult and why people react that way
 Dissecting defensiveness
 How to be supportive and break down the defenses
 Systems of conflict management people adopt
 Simple tools that will help you succeed with difficult people/clients

Course Curriculum

No curriculum found !

Course Reviews

4.8

4.8
6 ratings
  • 5 stars5
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Dealing with Difficult people

    5

    Very good and informative views on personality types and techniques to address and handle.

  2. Dealing with Difficult Clients

    5

    Well done. Slides were almost “lily white” in terms of persons depicted.

    dlm

  3. DEALING WITH DIFFICULT CLIENT

    5

    Excellent information for mediators dealing in family law.

  4. 5

    Good information for mediators that haven’t done family….basic family mediation issues as they are very emotional

  5. Dealing With Difficult Client

    5

    Knowledge to be used immediately.

TAKE THIS COURSE
  • $18.00
  • 180 Days
  • Course Badge
  • Course Certificate
  • Number of Units1
261 STUDENTS ENROLLED

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