4.8

13

ratings 

“Dealing with Difficult Clients” – a look into the troubles a mediator faces when a party becomes emotionally disruptive or hard to work with, the types of disputes that typically cause negative behaviors, the reasons why people become disruptive and how you can successfully manage the mediation and still work …

$18.00
Course Access

3 months

Last Updated

February 15, 2023

Modules

1

Students

277

Posted by
Certification
"Dealing with Difficult Clients" - a look into the troubles a mediator faces when a party becomes emotionally disruptive or hard to work with, the types of disputes that typically cause negative behaviors, the reasons why people become disruptive and how you can successfully manage the mediation and still work towards empowerment and finding a lasting resolution that's mutually agreeable for all parties. Topics discussed:  Can you work with someone who is angry and upset and other common questions surrounding difficult mediations?  Challenges of difficult people  Types of conflict that tend to harbor emotions and emotional responses  The emotions behind being difficult and why people react that way  Dissecting defensiveness  How to be supportive and break down the defenses  Systems of conflict management people adopt  Simple tools that will help you succeed with difficult people/clients

Course Curriculum

    • Dealing with Difficult Clients (Updated 2019) 00:00:00

4.8

4.8
13 ratings
  • 5 stars10
  • 4 stars3
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Dealing With Difficult Clients

    5

    Good presentation

  2. Robert KauffmanMarch 2, 2022 at 17:01

    Well Done

    4

    Dealing with difficult personalities is one of the most challenging aspects of a mediation. The course contains some good tips to address that situation.

  3. Great summary

    5

    There were a lot of reminders and new invites on how to handle difficult people in a productive manner.

  4. damian mallardMarch 30, 2023 at 14:49

    dealing with difficult clients

    4

    very good course

  5. William McCueMay 9, 2023 at 17:30

    Dealing with Difficult Clients (Updated 2019)

    5

    Excellent course – very insightful and presented in a very calm manner. Which enhanced the experience and allowed a great deal of information to be absorbed during the course.

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