Interpersonal Skills Workplace (2CME IPV)

This course focuses on interpersonal communication skills in home and work environments, where stress, misunderstandings, and communication breakdowns can escalate into conflict. Designed for mediators and conflict‑resolution professionals, the course examines how stress impacts communication styles, emotional responses, and interpersonal interactions. Participants will learn practical strategies to recognize early warning signs of conflict and apply effective interpersonal skills to address miscommunication, reduce tension, and prevent escalation in professional and personal settings.

Learning Outcomes

Upon completion of this course, participants will be able to:

1. Identify how stress at work and at home impacts communication patterns and interpersonal behavior.
2. Recognize early warning signs of miscommunication that may escalate into conflict.
3. Apply core interpersonal communication skills to prevent misunderstandings.
4. Use de‑escalation and stress‑management techniques to address conflict productively.
5. Strengthen active listening, emotional awareness, and respectful dialogue to support conflict prevention and resolution.