In this class we will cover negotiation basics: when you should negotiate, when you shouldn’t; the right questions to ask; how to be prepared; how to manage difficult people; and how to develop a plan for success.
This course makes emphasis on very important issues, such as preconceived notions of how to deal with conflict, finding commonality to build relationships, and validating each other’s point of view. It explains starting, target, and resistance points. Also, the use of a positive emotional tone to induce compliance is provided.
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