Short Course Description
In this class we will cover negotiation basics: when you should negotiate, when you shouldn't; the right questions to ask; how to be prepared; how to manage difficult people; and how to develop a plan for success.
Reviews
Instructor(s)
ADR Academy
ADR Academy provides professional continuing education, compliance training, and career development programs through online, self-paced, and instructor-supported learning.
This course makes emphasis on very important issues, such as preconceived notions of how to deal with conflict, finding commonality to build relationships, and validating each other’s point of view. It explains starting, target, and resistance points. Also, the use of a positive emotional tone to induce compliance is provided.
Instructor was excellent, presentation was clear concise, and interesting. examples were relevant and helpful learning tools.
Very clearly presented, lots of great info on various techniques, and good references to further reading.
Informative and a little dry