This course is a interactive scenario based course. It is designed to provide customer service employees the necessary tools to recall critical information when a crisis arises. If you want your employees to help protect your reputation in the event of a crisis, the starting point is by instilling a customer service culture and empower staff to make decisions and do the right thing in the event of a problem with the proper training tools.

Topic Covered:
Customer Service
Customer relationship management
Business Conflicts
Customer Service Crisis Management
The 4 Keys To Effective Crisis Management
Proactive Crisis Management
12 Conflict Resolution Tips for Excellent Customer Service
Best Practices For Serving Diverse Customers
Communicating With Diverse Customers

Course Batches

Course Curriculum

Customer Service Crisis Management – Airlines Part 1(.05 CEUs) 00:40:00
Customer Service Crisis Management - Airlines (.05 CEUs)
Customer Service Crisis Management – Airlines Scenario (.05 CEUs) 00:00:00
Customer Service Crisis Management - Airlines Scenario 2(.05 CEUs)

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