This course is a interactive scenario based course. It is designed to provide customer service employees the necessary tools to recall critical information when a crisis arises. If you want your employees to help protect your reputation in the event of a crisis, the starting point is by instilling a customer service culture and empower staff to make decisions and do the right thing in the event of a problem with the proper training tools.
Customer relationship management
Customer Service Crisis Management
The 4 Keys To Effective Crisis Management
Proactive Crisis Management
12 Conflict Resolution Tips for Excellent Customer Service
Best Practices For Serving Diverse Customers
Communicating With Diverse Customers
|Customer Service Crisis Management – Airlines Part 1(.05 CEUs)||00:40:00|
|Customer Service Crisis Management - Airlines (.05 CEUs)|
|Customer Service Crisis Management – Airlines Scenario (.05 CEUs)||00:00:00|
|Customer Service Crisis Management - Airlines Scenario 2(.05 CEUs)|
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