Customer Crisis Management (.2 CEUs)

This course is a interactive scenario based course. It is designed to provide customer service employees the necessary tools to recall critical information when a crisis arises. If you want your employees to help protect your reputation in the event of a crisis, the starting point is by instilling a customer service culture and empower staff to make decisions and do the right thing in the event of a problem with the proper training tools. Topic Covered: Customer Service Customer relationship management Business Conflicts Customer Service Crisis Management The 4 Keys To Effective Crisis Management Proactive Crisis Management 12 Conflict Resolution Tips for Excellent Customer Service Best Practices For Serving Diverse Customers Communicating With Diverse Customers