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In this session, the presenter discusses how diversity issues may impact the mediation process causing communication interruption and placing any hope for resolution in jeopardy; presenter looks at the impact of parties’ and /or mediator’s cultural background on negotiation styles and offers suggestions for developing the cultural competence necessary to …

$27.00

Course Description

In this session, the presenter discusses how diversity issues may impact the mediation process causing communication interruption and placing any hope for resolution in jeopardy; presenter looks at the impact of parties’ and /or mediator’s cultural background on negotiation styles and offers suggestions for developing the cultural competence necessary to mediate successfully. Topics discussed:  The impact of parties’ and /or mediator’s cultural background on negotiation styles  Suggestions for developing the cultural competence necessary to mediate successfully  Diversity as a broad concept, not limited to race, religion or color  Diversity intelligence  Generalizations - helpful or not  Suggestions on how to successfully manage the variety of cultural and diversity issues in mediation  The role and obligations of parties and mediator(s) during the mediation conference  "Them" or "they" - causes of mistrust

Course Curriculum

    • Curtailing Diversity Tensions in Workplace Dispute Mediations Rec 01:18:00

Course Reviews

4

4
4 ratings
  • 5 stars1
  • 4 stars2
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. Bias we do not see

    4

    The course showed me that there are hidden biases in all of us.

  2. Callahan, Michael, T.March 13, 2018 at 15:43

    3

    Speaker was a bit hard to understand at times. Sound had periodic breakups.

  3. Katherine MoultonMay 16, 2018 at 16:42

    4

    The content and presentation was great – quality of the recording made it difficult because it kept skipping. I tried different devices and all had the same problem.

    • Thank you for the feedback. I am glad that the content proofed to be useful. I will have our IT have a look. Perhaps we will make another recording.

  4. Lizyvette RamosAugust 4, 2020 at 20:33

    Very good course to learn about diversity concepts and tolerance

    5

    This course teaches about how people react to diversity, and it can expand our thinking regarding diversity. Furthermore, this course shows how diversity intelligence can affect people’s empathy and compassion.

Upcoming Classes
No class listing = Open Enrollment

Instructor(s)

Profile Photo
Guno Ritfeld is a retired Department of Defense Human Resources Commissioned Officer. He has earned a B.A. in Psychology/Education and JD Degree. Guno has received intensive training as a Department of Defense Human Resource Officer and is a graduate of the U.S Army Soldier Support Institute Advance Human Resource Course. Guno is an experienced commercial, workplace, and family dispute mediator and arbitrator. He is certified by the Florida Supreme Court as a Circuit Civil, Family and County mediator and has served as a County mediator at the Orange County courthouse. He served as a member of on the City of Orlando Certification Appeals Board and Chapter 57 Discrimination Board.

Contacts

866-384-4563
info@adraceu.com

Address

121 South Orange Avenue Suite 1500,
  Orlando, Florida, 32801

Address

8000 Towers Crescent Drive Suite 1350, Vienna, Virginia 22182

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