Effective Insurance Claims Mediation, Florida(3.5CME, Ethics)

Course Description

This course provides Florida mediators with practical and ethical guidance for conducting insurance claims mediation. Emphasis is placed on the ethical responsibilities of mediators, including neutrality, informed consent, confidentiality, party self‑determination, and professional conduct in insurance‑related disputes. Participants will examine common ethical challenges specific to insurance claims mediation and learn best practices for maintaining compliance with Florida Supreme Court mediator standards while facilitating fair and effective resolution.

Learning Outcomes

Upon completion of this course, participants will be able to:

1. Identify ethical obligations applicable to insurance claims mediation under Florida Supreme Court mediator standards.
2. Apply principles of neutrality, impartiality, and self‑determination in insurance‑related disputes.
3. Recognize and appropriately address ethical challenges unique to insurance claims mediation.
4. Maintain professional boundaries while managing power imbalances and high‑conflict negotiations.
5. Ensure ethical decision‑making throughout the mediation process, including intake, session management, and closure.