Description
Conflict for Managers / Workplace Conflict Resolution
An 8-hour practical workshop that helps managers identify conflict early, choose an appropriate intervention, conduct difficult conversations, and restore productive working relationships.
Offering at a Glance
- Duration: 8 instructional hours
- Delivery: Instructor-guided online / virtual
- Instructor support: Included
- Certificate: Issued after verified successful completion
Learning Outcomes
- Diagnose sources, intensity, and organizational impact of workplace conflict.
- Select among coaching, facilitated conversation, mediation, and formal processes.
- Use de-escalation, active listening, reframing, and interest-based problem solving.
- Create and follow through on a practical conflict-management plan.
Completion Requirements
- Complete the 8-hour workshop and required participation activities.
- Complete the scenario practice and action plan.
- Meet the 80-percent completion standard and submit the evaluation.
Enrollment: Purchase enrolls one learner. Access, schedule, practicum, or cohort instructions are provided in the learner dashboard and by email as applicable.
Learner support is provided through ADR Academy. Contact ceu@adraceu.com or (703) 584-5504 if you need technical or instructional assistance.
