Short Course Description
“Turn Conflict into Collaboration: Master the Art of Resolution.”
Wherever two or more people come together, conflict is inevitable. The ability to manage and resolve disputes effectively is essential for maintaining harmony and productivity. This course equips participants with a seven-step conflict resolution process that can be adapted to resolve disputes of any size or complexity.
Participants will gain practical skills in solution building, finding common ground, and applying proven techniques such as the Agreement Frame. Additionally, the workshop addresses critical aspects of conflict management, including dealing with anger, fostering collaboration, and turning disagreements into opportunities for growth.
Unresolved conflict can lead to lost productivity, absenteeism, high turnover, and even legal challenges. By mastering these strategies, participants will help create a positive, cooperative environment that benefits individuals and organizations alike.
Why Mediators Should Take This Course:
Mediators play a pivotal role in guiding parties toward resolution, but even experienced professionals can benefit from structured, adaptable frameworks. This course offers mediators:
- A Proven Process: The seven-step model provides a clear roadmap for navigating disputes efficiently and effectively.
- Enhanced Skills: Learn advanced techniques for managing emotions, reframing conversations, and fostering mutual understanding.
- Versatility: The tools and strategies taught can be applied in diverse settings—from workplace conflicts to community disputes.
- Professional Growth: Strengthen your ability to build trust, maintain neutrality, and deliver outcomes that satisfy all parties.
By taking this course, mediators will deepen their expertise, improve their success rate, and reinforce their reputation as skilled conflict resolution professionals.
Instructor(s)
