{"metadata":{"generator":"Captivate","generatorVersion":"10.0.0","schemaVersion":"","author":"Guno Ritfeld","title":"CRISIS MANAGEMENT (with Notes 1) PPTx","description":"project description","email":"admin@adraceu.com","website":"www.adraceu.com","tags":"","thumbnail":"","source":"assets","durationInFrames":53763,"frameRate":30,"totalSlides":40,"width":960,"height":720,"responsive":false,"scalable":true,"launchFile":"index_scorm.html"},"contentStructure":[{"id":"SmartShape_1","class":"TODO::Senthil","instance":"SmartShape_1","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_26","class":"TODO::Senthil","instance":"Image_26","roles":{}},{"id":"Image_27","class":"TODO::Senthil","instance":"Image_27","roles":{}},{"id":"Image_28","class":"TODO::Senthil","instance":"Image_28","roles":{}},{"id":"Image_29","class":"TODO::Senthil","instance":"Image_29","roles":{}},{"id":"Image_30","class":"TODO::Senthil","instance":"Image_30","roles":{}},{"id":"Image_31","class":"TODO::Senthil","instance":"Image_31","roles":{}},{"id":"Image_32","class":"TODO::Senthil","instance":"Image_32","roles":{}},{"id":"Text_Caption_1","class":"TODO::Senthil","instance":"Text_Caption_1","title":"PUBLIC RELATIONS CRISIS MANAGEMENT ","roles":{"textData":{}}},{"id":"Click_Box_8","class":"TODO::Senthil","instance":"Click_Box_8","roles":{"click":{"subtype":"button"}}},{"id":"SmartShape_3","class":"TODO::Senthil","instance":"SmartShape_3","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37244","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37254","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_4","class":"TODO::Senthil","instance":"SmartShape_4","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37279","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37289","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_5","class":"TODO::Senthil","instance":"SmartShape_5","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37312","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37322","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_6","class":"TODO::Senthil","instance":"SmartShape_6","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37352","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si37362","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_40","class":"TODO::Senthil","instance":"Image_40","roles":{}},{"id":"Text_Caption_2","class":"TODO::Senthil","instance":"Text_Caption_2","title":"Guno Ritfeld, JD ","roles":{"textData":{}}},{"id":"Text_Caption_3","class":"TODO::Senthil","instance":"Text_Caption_3","title":"Alternative  Dispute  Resolution  Academy ","roles":{"textData":{}}},{"id":"Slide7249","class":"Normal Slide","instance":"","thumbnail":"","children":["SmartShape_1","Image_26","Image_27","Image_28","Image_29","Image_30","Image_31","Image_32","Text_Caption_1","Click_Box_8","SmartShape_3","si37244","si37254","SmartShape_4","si37279","si37289","SmartShape_5","si37312","si37322","SmartShape_6","si37352","si37362","Image_40","Text_Caption_2","Text_Caption_3"],"roles":{"slide":{"durationInFrames":426},"navigation":{"navid":"Slide7249"}}},{"id":"Background_Image_24","class":"TODO::Senthil","instance":"Background_Image_24","roles":{}},{"id":"Image_25","class":"TODO::Senthil","instance":"Image_25","roles":{}},{"id":"Image_138","class":"TODO::Senthil","instance":"Image_138","roles":{}},{"id":"Image_140","class":"TODO::Senthil","instance":"Image_140","roles":{}},{"id":"Image_141","class":"TODO::Senthil","instance":"Image_141","roles":{}},{"id":"SmartShape_7","class":"TODO::Senthil","instance":"SmartShape_7","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Slide6926","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_40","Background_Image_24","Image_25","Image_138","Image_140","Image_141","SmartShape_7"],"roles":{"slide":{"durationInFrames":1407},"navigation":{"navid":"Slide6926"}}},{"id":"Video_Object_3","class":"TODO::Senthil","instance":"Video_Object_3","roles":{"video":{"title":"","uri":"vr\\Vi2.mp4","segmentDuration":0,"segments":[]}}},{"id":"Slide75842","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":6819},"navigation":{"navid":"Slide75842"}}},{"id":"Background_Image_123","class":"TODO::Senthil","instance":"Background_Image_123","roles":{}},{"id":"Image_153","class":"TODO::Senthil","instance":"Image_153","roles":{}},{"id":"Image_151","class":"TODO::Senthil","instance":"Image_151","roles":{}},{"id":"Image_147","class":"TODO::Senthil","instance":"Image_147","roles":{}},{"id":"Image_149","class":"TODO::Senthil","instance":"Image_149","roles":{}},{"id":"Image_152","class":"TODO::Senthil","instance":"Image_152","roles":{}},{"id":"Slide75907","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_40","Background_Image_123","Image_153","Image_151","Image_147","Image_149","Image_152"],"roles":{"slide":{"durationInFrames":2346},"navigation":{"navid":"Slide75907"}}},{"id":"Background_Image_128","class":"TODO::Senthil","instance":"Background_Image_128","roles":{}},{"id":"Image_129","class":"TODO::Senthil","instance":"Image_129","roles":{}},{"id":"Image_146","class":"TODO::Senthil","instance":"Image_146","roles":{}},{"id":"Slide76573","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_40","Background_Image_128","Image_129","Image_146"],"roles":{"slide":{"durationInFrames":1224},"navigation":{"navid":"Slide76573"}}},{"id":"Image_43","class":"TODO::Senthil","instance":"Image_43","roles":{}},{"id":"Image_44","class":"TODO::Senthil","instance":"Image_44","roles":{}},{"id":"Image_76","class":"TODO::Senthil","instance":"Image_76","roles":{}},{"id":"Image_77","class":"TODO::Senthil","instance":"Image_77","roles":{}},{"id":"Image_78","class":"TODO::Senthil","instance":"Image_78","roles":{}},{"id":"Image_57","class":"TODO::Senthil","instance":"Image_57","roles":{}},{"id":"Image_81","class":"TODO::Senthil","instance":"Image_81","roles":{}},{"id":"Image_86","class":"TODO::Senthil","instance":"Image_86","roles":{}},{"id":"Image_85","class":"TODO::Senthil","instance":"Image_85","roles":{}},{"id":"Image_45","class":"TODO::Senthil","instance":"Image_45","roles":{}},{"id":"Image_84","class":"TODO::Senthil","instance":"Image_84","roles":{}},{"id":"Image_89","class":"TODO::Senthil","instance":"Image_89","roles":{}},{"id":"Slide14458","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_40","Image_43","Image_44","Image_76","Image_77","Image_78","Image_57","Image_81","Image_86","Image_85","Image_45","Image_84","Image_89"],"roles":{"slide":{"durationInFrames":2130},"navigation":{"navid":"Slide14458"}}},{"id":"Image_46","class":"TODO::Senthil","instance":"Image_46","roles":{}},{"id":"Image_65","class":"TODO::Senthil","instance":"Image_65","roles":{}},{"id":"Image_66","class":"TODO::Senthil","instance":"Image_66","roles":{}},{"id":"Slide4630","class":"PPTX Slide","instance":"CRISIS MANAGEMENT","thumbnail":"","children":["Image_40","Image_46","Image_65","Image_66"],"roles":{"slide":{"durationInFrames":1803},"navigation":{"navid":"Slide4630"}}},{"id":"Image_52","class":"TODO::Senthil","instance":"Image_52","roles":{}},{"id":"Image_54","class":"TODO::Senthil","instance":"Image_54","roles":{}},{"id":"Image_55","class":"TODO::Senthil","instance":"Image_55","roles":{}},{"id":"Slide4645","class":"PPTX Slide","instance":"Agenda","thumbnail":"","children":["Image_40","Image_52","Image_54","Image_55"],"roles":{"slide":{"durationInFrames":1392},"navigation":{"navid":"Slide4645"}}},{"id":"Image_70","class":"TODO::Senthil","instance":"Image_70","roles":{}},{"id":"Slide4660","class":"PPTX Slide","instance":"What is PUBLIC RELATIONS for…","thumbnail":"","children":["Image_40","Image_70"],"roles":{"slide":{"durationInFrames":1473},"navigation":{"navid":"Slide4660"}}},{"id":"Image_67","class":"TODO::Senthil","instance":"Image_67","roles":{}},{"id":"Slide4675","class":"PPTX Slide","instance":"IMPORTANCE OF PUBLIC RELATIONS","thumbnail":"","children":["Image_40","Image_67"],"roles":{"slide":{"durationInFrames":2550},"navigation":{"navid":"Slide4675"}}},{"id":"Image_71","class":"TODO::Senthil","instance":"Image_71","roles":{}},{"id":"Slide4690","class":"PPTX Slide","instance":"Crisis Management","thumbnail":"","children":["Image_40","Image_71"],"roles":{"slide":{"durationInFrames":966},"navigation":{"navid":"Slide4690"}}},{"id":"Slide4705","class":"PPTX Slide","instance":"Problem characterization","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":963},"navigation":{"navid":"Slide4705"}}},{"id":"Image_72","class":"TODO::Senthil","instance":"Image_72","roles":{}},{"id":"Slide4720","class":"PPTX Slide","instance":"Importance of crisis plan in place","thumbnail":"","children":["Image_40","Image_72"],"roles":{"slide":{"durationInFrames":627},"navigation":{"navid":"Slide4720"}}},{"id":"Image_62","class":"TODO::Senthil","instance":"Image_62","roles":{}},{"id":"Image_63","class":"TODO::Senthil","instance":"Image_63","roles":{}},{"id":"Image_64","class":"TODO::Senthil","instance":"Image_64","roles":{}},{"id":"Slide4735","class":"PPTX Slide","instance":"Purpose of crisis management","thumbnail":"","children":["Image_40","Image_62","Image_63","Image_64"],"roles":{"slide":{"durationInFrames":4479},"navigation":{"navid":"Slide4735"}}},{"id":"Slide4750","class":"PPTX Slide","instance":"Key features of a Crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1104},"navigation":{"navid":"Slide4750"}}},{"id":"Image_96","class":"TODO::Senthil","instance":"Image_96","roles":{}},{"id":"Image_97","class":"TODO::Senthil","instance":"Image_97","roles":{}},{"id":"Image_98","class":"TODO::Senthil","instance":"Image_98","roles":{}},{"id":"Slide4765","class":"PPTX Slide","instance":"Common features of a crisis","thumbnail":"","children":["Image_40","Image_96","Image_97","Image_98"],"roles":{"slide":{"durationInFrames":1101},"navigation":{"navid":"Slide4765"}}},{"id":"Image_74","class":"TODO::Senthil","instance":"Image_74","roles":{}},{"id":"Slide4780","class":"PPTX Slide","instance":"Handling crises","thumbnail":"","children":["Image_40","Image_74"],"roles":{"slide":{"durationInFrames":447},"navigation":{"navid":"Slide4780"}}},{"id":"Slide4795","class":"PPTX Slide","instance":"Toyota recall crises","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":936},"navigation":{"navid":"Slide4795"}}},{"id":"Slide4810","class":"PPTX Slide","instance":"Causes of recall crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1317},"navigation":{"navid":"Slide4810"}}},{"id":"Slide4825","class":"PPTX Slide","instance":"Consequences","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1092},"navigation":{"navid":"Slide4825"}}},{"id":"Slide4840","class":"PPTX Slide","instance":"Solution","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":429},"navigation":{"navid":"Slide4840"}}},{"id":"Slide4855","class":"PPTX Slide","instance":"Solution cont.…","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":789},"navigation":{"navid":"Slide4855"}}},{"id":"Slide4870","class":"PPTX Slide","instance":"Dominos Crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":945},"navigation":{"navid":"Slide4870"}}},{"id":"Slide4885","class":"PPTX Slide","instance":"The crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":849},"navigation":{"navid":"Slide4885"}}},{"id":"Slide4900","class":"PPTX Slide","instance":"Dominos response","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":771},"navigation":{"navid":"Slide4900"}}},{"id":"Slide4915","class":"PPTX Slide","instance":"What Dominos did Right","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1596},"navigation":{"navid":"Slide4915"}}},{"id":"Slide4930","class":"PPTX Slide","instance":"What Dominos did Wrong","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1242},"navigation":{"navid":"Slide4930"}}},{"id":"Slide4945","class":"PPTX Slide","instance":"Tylenol Crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":426},"navigation":{"navid":"Slide4945"}}},{"id":"Slide4960","class":"PPTX Slide","instance":"WHAT Happened?","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1104},"navigation":{"navid":"Slide4960"}}},{"id":"Slide4975","class":"PPTX Slide","instance":"STEPS TAKEN","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1113},"navigation":{"navid":"Slide4975"}}},{"id":"Slide4990","class":"PPTX Slide","instance":"Recovery measures","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1836},"navigation":{"navid":"Slide4990"}}},{"id":"Slide5005","class":"PPTX Slide","instance":"Consequences of crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1113},"navigation":{"navid":"Slide5005"}}},{"id":"Slide5020","class":"PPTX Slide","instance":"six golden rules of managing crisis","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":111},"navigation":{"navid":"Slide5020"}}},{"id":"Slide5035","class":"PPTX Slide","instance":"Rule # 1","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1821},"navigation":{"navid":"Slide5035"}}},{"id":"Slide5050","class":"PPTX Slide","instance":"Rule # 2","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1032},"navigation":{"navid":"Slide5050"}}},{"id":"Slide5065","class":"PPTX Slide","instance":"Rule # 3","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":651},"navigation":{"navid":"Slide5065"}}},{"id":"Slide5080","class":"PPTX Slide","instance":"Rule # 4","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":561},"navigation":{"navid":"Slide5080"}}},{"id":"Slide5095","class":"PPTX Slide","instance":"Rule # 5","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1401},"navigation":{"navid":"Slide5095"}}},{"id":"Slide5110","class":"PPTX Slide","instance":"Rule # 6","thumbnail":"","children":["Image_40"],"roles":{"slide":{"durationInFrames":1101},"navigation":{"navid":"Slide5110"}}},{"id":"Click_Box_43","class":"TODO::Senthil","instance":"Click_Box_43","roles":{"click":{"subtype":"button"}}},{"id":"Image_154","class":"TODO::Senthil","instance":"Image_154","roles":{}},{"id":"Slide34191","class":"Normal Slide","instance":"","thumbnail":"","children":["Image_40","Click_Box_43","Image_154"],"roles":{"slide":{"durationInFrames":270},"navigation":{"navid":"Slide34191"}}},{"id":"Pool421","class":"pool","roles":{"pool":{"id":421,"name":"Pool1","questions":[]}}},{"id":"CRISIS MANAGEMENT Leader30 nov tst swf 2","class":"project","title":"CRISIS MANAGEMENT Leader30 nov tst swf 2","children":["Slide7249","Slide6926","Slide75842","Slide75907","Slide76573","Slide14458","Slide4630","Slide4645","Slide4660","Slide4675","Slide4690","Slide4705","Slide4720","Slide4735","Slide4750","Slide4765","Slide4780","Slide4795","Slide4810","Slide4825","Slide4840","Slide4855","Slide4870","Slide4885","Slide4900","Slide4915","Slide4930","Slide4945","Slide4960","Slide4975","Slide4990","Slide5005","Slide5020","Slide5035","Slide5050","Slide5065","Slide5080","Slide5095","Slide5110","Slide34191"],"roles":{"quiz":{"id":377,"branched":false,"submitAll":false,"review":true,"questions":[],"minScore":0,"maxScore":0,"passScore":0}}}],"contentSettings":{"global":{"branchAware":false},"toc":{"enabled":false},"playbar":{"enabled":true,"cc":false,"playPause":true,"back":true,"forward":true,"rewind":true,"close":true,"mute":true,"progressBar":true}},"contentReporting":{"CCCriteria":"quiz","CCData":{"quizData":"quiz_passed"},"SCCriteria":"quiz","SCData":{"quizData":"quiz_passed"},"exitNormalIfCompleted":false},"eventVideos":[{"id":"Video_Object_3","uri":"vr/Top 3 PR Nightmares 2018.mp4"},{"id":"Video_Object_3","uri":"vr/Vi2.mp4"}],"toc":[{"id":"Slide7249","title":"Slide 1"},{"id":"Slide6926","title":"Slide 2"},{"id":"Slide75842","title":"Slide 3"},{"id":"Slide75907","title":"Slide 4"},{"id":"Slide76573","title":"Slide 5"},{"id":"Slide14458","title":"Slide 6"},{"id":"Slide4630","title":"CRISIS MANAGEMENT"},{"id":"Slide4645","title":"Agenda"},{"id":"Slide4660","title":"What is PUBLIC RELATIONS for…"},{"id":"Slide4675","title":"IMPORTANCE OF PUBLIC RELATIONS"},{"id":"Slide4690","title":"Crisis Management"},{"id":"Slide4705","title":"Problem characterization"},{"id":"Slide4720","title":"Importance of crisis plan in place"},{"id":"Slide4735","title":"Purpose of crisis management"},{"id":"Slide4750","title":"Key features of a Crisis"},{"id":"Slide4765","title":"Common features of a crisis"},{"id":"Slide4780","title":"Handling crises"},{"id":"Slide4795","title":"Toyota recall crises"},{"id":"Slide4810","title":"Causes of recall crisis"},{"id":"Slide4825","title":"Consequences"},{"id":"Slide4840","title":"Solution"},{"id":"Slide4855","title":"Solution cont.…"},{"id":"Slide4870","title":"Dominos Crisis"},{"id":"Slide4885","title":"The crisis"},{"id":"Slide4900","title":"Dominos response"},{"id":"Slide4915","title":"What Dominos did Right"},{"id":"Slide4930","title":"What Dominos did Wrong"},{"id":"Slide4945","title":"Tylenol Crisis"},{"id":"Slide4960","title":"WHAT Happened?"},{"id":"Slide4975","title":"STEPS TAKEN"},{"id":"Slide4990","title":"Recovery measures"},{"id":"Slide5005","title":"Consequences of crisis"},{"id":"Slide5020","title":"six golden rules of managing crisis"},{"id":"Slide5035","title":"Rule # 1"},{"id":"Slide5050","title":"Rule # 2"},{"id":"Slide5065","title":"Rule # 3"},{"id":"Slide5080","title":"Rule # 4"},{"id":"Slide5095","title":"Rule # 5"},{"id":"Slide5110","title":"Rule # 6"},{"id":"Slide34191","title":"Slide 40"}]}