Time to Decide
Apologize for your team’s mistake and express your regrets that they didn’t provide adequate metrics. Offer to personally revise them and send back ASAP.
Insist you are confident in the metrics you presented, and that they will adequately demonstrate the ROI of the System.
Thank her for the feedback and schedule a meeting with the working group to benchmark other ROI studies and revise your list of metrics.
Select a response.