Time to Decide
Make an executive decision to take a calculated risk by having the team purchase the software. Shannon will understand that the upgrade is a critical need.
Build a business case by compiling data and research that demonstrates how purchasing the upgrade aligns with your vision for the system.
Make an executive decision to cancel the purchase request. The system can function without the upgrade.
You have limited expertise in IT, so set up a meeting with Shannon and one of your IT experts so they can make the case to purchase the upgrade.
Select a response.