Workplace Transformative Mediation Certificate Course (33 Clock hours or 3 CEU) IACET Standards

Workplace Transformative Mediation Certificate Course (33 Clock hours or 3 CEU) IACET Standards

8000 Towers Crescent Drive Suite 1350, Vienna, VA, 22182

Workplace Mediation Certificate Program 5 Day Program

This intensive course is designed for all professionals who are focused on reducing conflict in the workplace or want to begin a career as a workplace conflict mediator. The course develops students in conflict management and the mediation processes. The main focus is on Alternative Dispute Resolution (Mediation), some emphasis on relevant laws, why conflict occurs and the grievance systems. Successful graduates of will be awarded a Certificate of Completion.

Courses offered in DC Metro Area and Orlando Florida

Program Overview

Coordination Contact

Academy Registrar: Selina Lee
Phone: (866) 384-4563


5-Day Program
Oct 7 –11, 2019
9:00 a.m. to 5:00 p.m


Tower Crescent Drive,
Suite 1350
Vienna, Virginia, 22182

Program Fee

Registration: $2100.00

Group discounts given for 3 or more attendees from the same organization.

Description of course:

This intensive 33 hours training is based on the “transformative” mediation framework. This course will allow participants to mediate, observe the process, and will provide skills that effectively change how people behave not only toward their adversary in a particular conflict.  The training concludes with role-play opportunities for practice of mediation skills as well as other skills learned.


Who should Attend:

Organization employees, mangers and leaders as well as aspiring professionals, anyone who seeks to improve his or her skills.


Learning Objective

  • Defining Conflict
  • Conflict Handling styles
  • Case Study EO and EEOC
  • Causes of Conflict
  • Conflict Resolution Process
  • Impact of Prejudice, Bias, Stereotyping ans Power in Conflict
  • Culminating Practical exercises


Training benefit:
  • Equip participants with the necessary skills to mediate workplace conflict.
  • Provide tools to help participants build a system within their organization for more effective mediation and conflict resolution.
  • Teach participants how to help others work through the roadblocks that occur while trying to resolve conflict.
  • IACET Continuing Education Credits accepted by various Organization and agencies (SHRM, HRCI, etc.)


Program materials provided and included in the cost.


Guno Ritfeld, JD

Mr. Ritfeld is a retired Department of Defense Commissioned officer and is A Florida Supreme Court certified County, Family mediator and an Approve Arbitrator. He has earned his Juris Prudence degree with special emphasis in Employment, Labor Law and Education law.  Mr. Ritfeld is the founder of Resolute Mediation & Arbitration Inc and the Alternative Dispute Resolution Academy, established in 2005.  Mr. Ritfeld also serves as a Financial Arbitrator for FINRA and as a Mediator and Arbitrator for Resolute Mediation & Arbitration Inc.  He has received training in various styles of mediation to include factitive and Transformative Mediation. Throughout his dispute resolution career, Mr. Ritfeld has served as a meditation and arbitration various size and complexity.


Natalie Smith, MBA

Natalie works with Resolute Mediation & Arbitration and ADRA as an instructor, mediator and case manager. She is a Florida Supreme Court Certified Family & County Mediator and completed Florida’s Arbitration Training. Natalie holds a Bachelor’s degree in Interpersonal Communication and a Master’s degree in Conflict Resolution from the University of North Carolina at Greensboro.

Natalie has previously been a volunteer mediator for UCF’s Dispute Resolution Services office and worked for the American Arbitration Association as their Regional Liaison helping to facilitate mediation and arbitration panels.




121 South Orange Ave. Ste 1500, Orlando , Florida, 32801


8000 Tower Crescent Dr.Vienna, Virginia 22182

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