Refund, Exchange and Accommodation Policy

Cancellation and Swap Policy

All cancellations and swap requests must be made in writing and emailed to the academy registrar:



Students will receive a full refund of their registration fees, minus a $100 administrative fee if written notice is sent to ADRA at least 30 days before the course begins.


Partial Refunds

Students will receive a partial refund of 50% if the student cancels within 15 days prior to the class start date. No refunds will be made after this date but students have the option to swap for the next scheduled onsite or online training.



Students may swap their course prior to the course start date and swaps will incur a $100 administrative fee. They are permitted after the course start date under special circumstances. Such requests must be forwarded to the academy registrar at Each request is considered on a case-by-case basis.


Changes to the Course Procedures and Requirements

Course syllabus, requirements, grading procedures and scheduled course dates may be adjusted with information sent to students in a timely manner.

We reserve the right to cancel any scheduled training and, if this occurs, a full refund will be provided to those who have registered.


Accommodation for Learners, Students & Faculty

ADR Academy is committed to providing a rich and comprehensive learning experience for all learning students taking courses from ADRA. The core of our policies for ensuring equal access is shared expectations between the learners and faculty. This includes determining how course material will be presented in a manner that is consistent and accessible to all our students.


Accommodation Determination

All accommodation requests are determined on a case-by-case basis using the information you provide to ADRA and the accommodations you have requested. While most requested accommodations are extended for individual assignments, students can request others based on their needs. Accommodations made can range from increased access to the instructor, to follow-up communications to summarize and/or clarify information posted in the online course space. Accommodations granted depend on your unique disability and compensatory strategies.


Requesting Accommodation

Procedures for requesting accommodations are the same for distance learners as they are for resident students. Necessary forms can be submitted by mail or by FAX.

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ADRA is an online Academy for Continuing Education and Professional Development for working professionals.

Office: 121 South Orange Ave, Stet 1500, Orlando, Florida 32801

8000 Tower Crescent Dr. Ste 1530 , Vienna , Virginia, 22182
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