Frequently Asked Questions

How can I give feedback?

We welcome feedback! If you have a minute, please email us or submit a review to provide feedback and comments. We love to hear from you and work to improve our delivery service.

Questions or need assistance, please email info@ADRACEU.COM or call 407-284-1925

How do I print or obtain the certificate?

When you have completed a course and have marked each unit/module as finished and complete, a green popup bar will appear indicating that you have earned a certificate for printing. Click on the “certificate” bar will display.

Certificates can also be viewed and printed from your student’s account at any time. Ensure you are logged in, then select the “My Certificate” tab in the “Top Menu” of each page.  Select the certificate for printing. It may take 3-5 seconds for the popup print icons to appear.

How do I sign up for the Live Webinar?

Webinars are part of  your courses when purchased. Log in to your student account. You will be taken to your course(s) page or select the “My Courses” Tab in the Top Menu.

Scroll down to view all your available courses. Select the “Start Course” or “Continue Course” button next to the Live Webinar course you want to attend. The Live Webinar details will be revealed to you. A URL starting with https:www.anymeeting.com/xxxxxxx and a dial in number. Participants may join live webinar by computer, Smartphone, or  tablet or by calling the phone number and PIN provided.

The URL will open the webinar page, enter your name and email address to enter. Ensure to log in on the date the webinar scheduled.  After the webinar to the webinar courses where located the URL and mark the unit complete to generate a certificate.

How do I attend a Live Webinar?

Live Webinars are part of  your courses when purchased. Log in to your student account. You will be taken to your course(s) page or select the “My Courses” Tab in the Top Menu.

Scroll down to view all your available courses. Select the “Start Course” or “Continue Course” button next to the Live Webinar course you want to attend. The Live Webinar details will be revealed to you. A URL starting with https:www.anymeeting.com/xxxxxxx and a dial in number. Participants may join live webinar by computer, Smartphones, or Table or by Teleconference using the phone number and PIN provided.

The URL will open the webinar page, enter your name and email address to enter. Ensure to log in on the date the webinar scheduled.  After the webinar to the webinar courses where located the URL and mark the unit complete to generate a certificate.

How do I start a course?

You will be automatically be logged in to ADRA’s Learning Management System(LMS) and be redirected to the course(s) page in your student’s account when your purchase is successful.

However, you can always review your courses and status by selecting the “My Courses” tab in the “Top Menu”. The “My Courses” Tab will only be visible when you are logged in.  Next Scroll down a bit to view all your assign courses. Select the “Start Course” button next to the course you are wanting to play. Note that if you have previously selected the “Start Courses” button, you will instead see “Continue Course” button.

In most cases the video will play automatically, however, some computer are set not to play automatically. In this case you will need to press the play button. At any time you can, pause, stop, and continue the video. You can also move the video forward and backward to reply the video.

After you have completed the video module, locate the “Mark Unit Complete” button below the video to generate a Certificate or to mover to the next Unit or module if the course has more than one unit/module.

How do I register for Onsite Certification Programs?

Onsite Certification courses are offered a few times in a year.  To register for a Mediation Certification training, select “Onsite Certification Program Tab”.

Select the “Registration” for the program of your choice. You will be redirected to the registration and payment page. You will receive a confirmation email of you registration when your payment is received.

The Academy’s Registrar or the Program Instructor(s) will also make contact with you; provide additional program details and keep you up to date. Email: registrar@adraceu.com for any questions.

How do I log in?

Locate the “Log In” tab in the ‘Top Menu”.  Enter your “username” or “email address” (it is best to use your email address).  If you do not remember your “password” you can reset you password. Locate the “Password Reset” button in the “To Menu”. Remember To check you “Junk/SPAM” mail account. Sometimes our email wind up in those folder depending on your computer security system.

How do I register?

There are two options to register:

  1. From the “top” menu select the “sign up” button to create an account. Fill in the requested information and submit your request. The system will send a confirmation email to the email address you have selected during the registration process. Locate the confirmation email and confirm. Once you have confirmed the system will redirect you to your student’s profile.
  2. Select the course(s) that you have an interest in. Next add to cart and checkout. If you do not have an account the system will automatically create an account for you by completing the restoration page as you check out. Remember to jot down the password you have entered.

How do I register for Onsite Certification Programs?

Onsite Certification courses are offered a few times in a year.  To register for a Mediation Certification training, select “Onsite Certification Program Tab”.

Select the “Registration” for the program of your choice. You will be redirected to the registration and payment page. You will receive a confirmation email of you registration when your payment is received.

The Academy’s Registrar or the Program Instructor(s) will also make contact with you; provide additional program details and keep you up to date. Email: registrar@adraceu.com for any questions.

How do I print my certificate(s)?

When you have completed a course and have marked each unit/module complete, a green popup bar will appear indicating that you have earned a certificate for printing. Click on the “certificate” bar will display.

Certificates can also be viewed and printed from your student’s account at any time. Ensure you are logged in, then select the “My Certificate” tab in the “Top Menu” of each page.  Select the certificate for printing. It may take 3-5 seconds for the popup print icons to appear.

How do I sign up for courses?

Select the Tabs that pertain to your interest: Parenting Course; Mediation CME/ Legal CLE; Online Certification and Onsite Training.

The select form the available options. For example; Florida Mediator are required to earn 16 CME hours; 8 CME must be live. A mediator can choose a la carte Recording  and Live webinar options or select preselected courses bundles per certification.

Person seeking Online or Onsite Mediation Certification would select the “Online Certification” or the Onsite “Certification” Tab.

When are Live Webinars held?

Live Webinars are usually held on Tuesday and Thursday morning. However, occasionally a courses instructor my decide on a alternate date to accommodate students. See our live Webinar schedules. All tiem are in Eastern Standard Time(EST).

What should I do if the above procedure doesn’t work for you?

Please try the following:

Part A: If you have a computer/internet access, please open a new browser and copy the link.

  1. Via Internet: If you use the webinar link below, you do not need to dial in by phone.

If you are not able to access the link for any reasons, you can just copy and paste the above link onto a new page of your browser. Or if it doesn’t work, you may create your account in anymeeting.com using your email address. Once you are in www. anymeeting.com , you will see the button “Join the webinar”, then you can join using your email address and or copy and paste the above link to access.

During the presentation, you will be in mute mode listening to the presenter and viewing the slides. You can also exchange conversation using the chat function.

  1. Via Phone: If you do not have a computer access, then call to join. Dial the number provided with the audience Pin.   If you join by calling in, you will need to send us an email to provide your name so that we can mark your completion for issuing your certificate.  Our email: info@adraceu.com. You will be in mute mode and will not be able to view the slides using this option.

How do I print my certificate(s)?

Upon completion of each course, you will receive an official certificate of completion. First, download the certificate. In order to print the certificate with full graphics, be sure to tick “Background graphics” under ‘More Settings’.

If you are having trouble finding where your certificate is, you can locate it within the ‘My Certificates’ tab at the top of the page.

Why can't I see my courses?

How do I use my CME credits towards CLE?

The Florida Bar has approved bundled courses for CLE: https://www.adraceu.com/course-cat/florida-cle/?v=7516fd43adaa.  The Bar informs to use the Continuing Legal Education Application for Course Attendance Credit form. What they will need is the course title and short course description. The course descriptions are found in the course itself, https://www.adraceu.com/shop/cme-cle-recorded/basic-contract-resolution-mediators-2cme-interactive-self-paced/.

Please email ceu@adraceu.com for the Continuing Legal Education Application for Course Attendance Credit form.

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Contact Us

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Email: info@adraceu.com

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121 South Orange Ave, Ste1500
Orlando, Florida 32801

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