This presentation is eligible for 2.5 CME General credits and includes 1CME Diversity credits. This presentation is also pre-approved for SHRM credits – 2PDC credits. In this session presenter will discuss how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. Natalie reviews ideas, tools and techniques that when utilized, allow for successful conflict management. She also talks about how to address difficult people and varying cultural differences in the context of workplace disputes.

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Course Reviews


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  1. Workplace Dispute


    Great course

  2. Review - Mediation Essentials to Workplace Dispute Resolution


    This was an excellent course that held my attention throughout the presentation. The group discussion helped to provide additional insights. I highly recommend this course!

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