This presentation is eligible for 2.5 CME General credits and includes 1CME Diversity credits. This presentation is also pre-approved for SHRM credits – 2PDC credits. In this session presenter will discuss how the fundamentals of mediation can be applied to the conflicts that occur in most workplaces. Natalie reviews ideas, tools and techniques that when utilized, allow for successful conflict management. She also talks about how to address difficult people and varying cultural differences in the context of workplace disputes.