Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone’s professional development goals.

This Conflict Resolution Course provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion. These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflicts with others. Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Course Curriculum

No curriculum found !

Course Reviews

4.6

4.6
8 ratings
  • 5 stars6
  • 4 stars1
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. 5

    Some technical difficulties, but overall great presentation!

  2. 5

    On point and succinct presentation.

  3. managing workplace conflicts

    4

    good info

  4. Managing Workplace Conflicts-Natalie Smith

    5

    5 stars

  5. MANAGING WORKPLACE CONFLIGHTS

    5

    excellent PRESENTATION WITH MUCH CLARITY ON KEY POINTS

  6. Managing Workplace Conflicts

    3

    Good course.

  7. Managing Workplace Conflicts

    5

    Good course only concerned was the audio was a bit muffled. Recommend using ear phones

TAKE THIS COURSE
  • $15.00 per 90 days
  • 180 Days
  • Course Certificate
  • Number of Units2
162 STUDENTS ENROLLED

march, 2019

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Contact Us

Toll free: (866) 384-4563
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OFFICES

Florida: The Plaza North Tower
121 South Orange Ave, Ste1500
Orlando, Florida 32801

Virginia: The Towers Crescent
800 Towers Crescent Drive, Ste 1350,
Vienna, VA 22182

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