Presenter introduces the Emotional Intelligence (EI) concept, the impact of EI on the world of business, especially in the areas of leadership and employee development. Some of the topics covered: what is EI and what are characteristics of emotional intelligent individuals; how leaders and professionals (including mediators and attorneys) can use this theory to assess their own emotions; how to use EI to better understand other people’s emotions; what is the EI impact on performance; understand the role of EI in increasing personal success; how to use EI as a change management strategy.

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