This course is a interactive scenario based course. It is designed to provide customer service employees the necessary tools to recall critical information when a crisis arises. If you want your employees to help protect your reputation in the event of a crisis, the starting point is by instilling a customer service culture and empower staff to make decisions and do the right thing in the event of a problem with the proper training tools.

Topic Covered:
Customer Service
Customer relationship management
Business Conflicts
Customer Service Crisis Management
The 4 Keys To Effective Crisis Management
Proactive Crisis Management
12 Conflict Resolution Tips for Excellent Customer Service
Best Practices For Serving Diverse Customers
Communicating With Diverse Customers

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