Excellent Class, very thought-provoking
I enjoyed the format and some refreshing ideas on the worlds most challenging issue – effective communication
Ms. Smith never fails to disappoint. The COMMUNICATION, CONFLICT AND THE GRIEVANCE PROCESS training was extremely informative, and provided great insight into office conflict resolution. As a mediator (and any professional for that matter), this training is a must have for efficient communication skills and better understanding of one another.
Very good content.
very good substance .