Customer Service Crisis Management preparedness (How to manage customer satisfaction in a crisis) is imperative to both private and public organization public image. Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. How can you consistently provide transparent and accurate communication that maintains a trusting relationship with your customers, during a time when your product or service is failing many or all of them? It all starts with the resolve to be prepared and stay calm and a having crisis management plan in place.The plan must include training all members of the team on your plan and recurrent training reminders on how to professionally engage customer’s crisis. This course addressing key elements for all members to exercise and provides an interactive scenario to increase memorization and familiarity with crisis management techniques.

Course Batches

Course Curriculum

Customer Service Crisis Management 00:40:00
This course is a interactive scenario based course. It is designed to provide customer service employees the necessary tools to recall critical information when a crisis arises. If you want your employees to help protect your reputation in the event of a crisis, the starting point is by instilling a customer service culture and empower staff to make decisions and do the right thing in the event of a problem with the proper training tools. Topic Covered: Customer Service Customer relationship management Business Conflicts Customer Service Crisis Management The 4 Keys To Effective Crisis Management Proactive Crisis Management 12 Conflict Resolution Tips for Excellent Customer Service Best Practices For Serving Diverse Customers Communicating With Diverse Customers
Customer Service Crisis Management Scenario (Hotel) 00:40:00

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