Customer Service Crisis Management preparedness (How to manage customer satisfaction in a crisis) is imperative to both private and public organization public image. Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. How can you consistently provide transparent and accurate communication that maintains a trusting relationship with your customers, during a time when your product or service is failing many or all of them? It all starts with the resolve to be prepared and stay calm and a having crisis management plan in place.The plan must include training all members of the team on your plan and recurrent training reminders on how to professionally engage customer’s crisis. This course addressing key elements for all members to exercise and provides an interactive scenario to increase memorization and familiarity with crisis management techniques.
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|Customer Service Crisis Management||00:00:00|
|Customer Service Crisis Management Scenario (Hotel)||00:40:00|
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