This course is designed to train the customer service employees on professional conduct to be able to adapt to the customer to meet their needs. The course gives suggestions to ensure a more positive interaction with customers and the training responsibilities of the organization’s leaders. This includes having conversations and reminding employees with regards to Diversity, Respect, how to deal with customer service situations should it occur. The course brings to the forefront resent events indicating the value of a culture competent workforce.

Course Curriculum

Addressing Customers of Different Cultures 00:00:00

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