Attend a "Be Like Starbucks !" Lessons Learned For The Corporate Employee A Must Attend, Don't Miss Out, Live And Engaging Webinar
A Must Attend, Don’t Miss Out, Live And Engaging Webinar On Diversity Inclusion and Public Relations Crisis Management.
Lessons that were learned From the Starbucks Incidents: “Preventive Training is Better than Reactive Mitigation Training”.
1 out of 175oo employees made Starbucks closed eight-thousand Stores for Diversity/ Race Bias training. But your organization can mitigate with “preventive” training.
The Starbucks incident left many people confused about Starbucks ethos. Was the reported incident an isolated incident or is the Starbucks ethos a sham? Starbucks’ actions after the incident went viral mattered. Starbucks followed the “Golden Rules” of Crisis Management.
- 1. Acknowledged that there was a problem.
- 2. Took responsibility.
- 3. Apologized without excuses.
- 4. Took swift actions and made training of all employees a top priority.
- This event is an online webinar event. Upon successful payment you will be registered as a participant and will receive a “Certificate of Participation” at the end of the event.
(Friday) 15:00 - 16:00 EST
The Alternative Dispute Resolution Academy - FloridaCEU Program Manager 121 South Orange Avenue Ste 1500 Orlando, Florida 32801